Customer Success Manager - Named Accounts

Tokyo · 5+ years experience · Hybrid · Posted Oct 1, 2026

At a glance

Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.
We believe in supporting people to do their best work and thrive. Our goal is to ensure that Asana upholds an environment where all people feel that they are respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.
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As an Asana Enterprise CSM, you'll guide the customer to deploy Asana successfully, adopt it widely across their organization, and ensure they continuously gain business value from our products and services.
By engaging your customers using a consultative approach, you'll position yourself as a preferred long-term strategic partner and serve as the trusted point of contact across their lifecycle.

Maintain ownership of a portfolio of strategic customers, weaving a web to develop new relationships while supporting existing teams to ultimately drive adoption and retention of Asana across their organization
Work with customers to understand their motivation, business drivers, strategic goals, and desired business outcomes; co-create joint customer impact plans that include success metrics, engagement and adoption strategy, timelines, communication, and plan to expand
Execute on all phases of the customer journey, including deployment design and execution, change management consulting, workflow design, business performance reviews, roadmap advisory, and renewal touch points
Develop and maintain an internal Champion Network across customer's organization, facilitating workshops on best known practices
Analyze customer usage in internal data systems to identify, communicate, and act upon both risks and opportunities; proactively drive data-driven, account-focused campaigns to increase customer engagement and product adoption
Partner closely with Sales counterparts to build strategic account plans, nurture executive relationships, facilitate Executive Business Reviews, and identify expansion opportunities
Serve as the voice of your customers by surfacing key trends and insights back to our Product, Research, and business teams
Travel on-site up to 10% of the time, depending on customer needs

5+ years of experience in a Customer Success, Consulting, or Account Management role working with large, complex Enterprise-level accounts
Experience managing a book of high-value customer relationships with an ability to drive customer success and align within complex organizational structures, building trust with stakeholders from C-Suite Executives to day-to-day users
Customer-centric at your core with a devotion to ensuring customer success, adoption, and advocating for regional customer needs
Strong cross-functional collaborator with experience partnering with Account Executives or Partners to provide a high-quality, thoughtful customer experience
Self-motivated, proactive team player with a bias for action and ability to work effectively in an ambiguous, ever-changing environment
Driven, process-oriented mindset with the ability to effectively balance competing priorities and make decisions that best support the customer, team, and Asana
Strong understanding of the Japanese market
Fluency in Japanese is required