Customer Success Manager
Seoul, South Korea · Seoul · Full-time · Hybrid · Posted Sep 17, 2026
At a glance
- Employment
- Full-time
- Workplace
- Hybrid
- Location
- Seoul, South Korea · Seoul
About Datadog
- Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.
About the role
- The Customer Success Manager drives product adoption, upsell, and cross-sell opportunities across an existing customer base.
- This role involves building strong customer relationships, acting as an internal customer advocate, and ensuring a positive customer experience.
- The manager follows defined methodologies to identify unique customer needs and communicate the value of Datadog products.
Responsibilities
- Collaborate with the sales team to ensure a smooth transition and onboarding experience.
- Proactively build relationships with customers to establish mutual trust.
- Successfully execute the full sales cycle for growth opportunities within existing customer accounts.
- Act as an advisor to help customers effectively utilize Datadog solutions.
- Monitor and identify usage trends to detect renewal risks and increase adoption rates.
- Facilitate cross-departmental collaboration between internal teams including support, product, finance, and legal.
Requirements
- Excellent communicator with a strong attention to detail.
- Motivated by building long-term, sustainable relationships.
- Driven by the opportunity to make a tangible impact through work.
- Customer-centric mindset with a commitment to providing maximum value.
- Ability to work in a fluid, solution-oriented environment.
- Experience independently negotiating contract terms and overcoming pricing objections for upsell/cross-sell activities.
- Proven track record of achieving account expansion goals based on growth and retention performance of a customer portfolio.
Benefits
- Comprehensive onboarding
- Sales training in MEDDIC and Command of the Message
- Inclusive corporate culture and community guild membership
- Internal mentor and buddy program
- Continuous professional development, product training, and career pathing
- New hire Restricted Stock Units (RSU)
- Employee Stock Purchase Plan (ESPP)
- Global benefits
Workplace
- Operates in a hybrid work environment.
- Values relationships, collaboration, and creativity built through office culture.
Skills
- Datadog
- MEDDIC
- Command Of The Message
