At a glance
- Experience
- 5+ years experience
- Workplace
- Remote
- Location
- US - Remote
About the role
- The Customer Success Manager acts as a strategic post-sale owner for enterprise accounts, focusing on retention, customer outcomes, and expansion readiness.
- This role involves serving as a trusted advisor to senior stakeholders to align workforce development strategies with business priorities.
Responsibilities
- Serve as a strategic advisor to enterprise customers, connecting Skillsoft solutions to workforce and business transformation priorities.
- Act as the source of truth for customer health, account strategy, stakeholder dynamics, risks, and opportunities.
- Develop and execute customer success plans aligned to business objectives and desired outcomes.
- Build and maintain trusted relationships across executive sponsors, HR, talent, and technology stakeholders.
- Drive customer outcomes by helping organizations define, measure, and achieve workforce and business results.
- Lead strategic reviews that connect customer goals, skills development, adoption trends, and business impact.
- Identify and mitigate customer risk early by monitoring account health and stakeholder engagement.
- Own renewal readiness through proactive planning, risk management, and value realization.
- Create executive alignment by facilitating conversations that strengthen sponsorship and governance.
- Partner cross-functionally with sales, solutions, services, support, and product teams.
Requirements
- 5+ years of professional Customer Success, Sales, or Professional services experience.
- Bachelor's Degree in business, education, or related field, or equivalent experience.
- Experience leading complex customer relationships and driving measurable business outcomes within enterprise organizations.
- Solid knowledge of the digital learning industry.
- Ability to articulate features and benefits to all levels of the business enterprise.
- Demonstrated ability to analyze data, identify trends, and translate insights into strategic recommendations.
- Excellent communication skills with the ability to influence stakeholders from program managers through executive leadership.
Preferred qualifications
- Experience using Salesforce CRM
- Experience using Churn Zero or CSP equivalent
- Advanced proficiency in Excel
- Advanced proficiency in PowerPoint
- Experience with data-driven storytelling tools
- Knowledge of workforce transformation
- Knowledge of AI-enabled learning solutions
- Knowledge of talent development or HR technology ecosystems
Benefits
- Medical
- Dental
- Vision
- Paid time off
- Commission-based earnings
Skills
- Salesforce
- Churn Zero
- Excel
- PowerPoint
