Account Manager - Southern Europe

Remote · Italy · 5+ years experience · Full-time · Remote · Posted Sep 30, 2026

At a glance

ElevenLabs is an AI research and product company transforming how we interact with technology.
We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always.
We have expanded from voice into three main platforms:
- ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
- ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
- ElevenAPI gives developers access to our leading AI audio foundational models.

This is a builder's role, where you'll own both the technical depth and commercial outcomes for some of ElevenLabs' most exciting customers across Southern Europe, sitting at the intersection of product, engineering, and revenue.
You'll get ahead of the problem, digging into how customers deploy ElevenLabs across web, mobile, and their systems to spot problems, inspire new use-cases, and own solutions end to end.
You'll own the number too, driving renewals, expansion, cross-sell, gross revenue retention, and net revenue retention for your book of business.

Run onboarding, enablement, and growth across ElevenLabs' full platform, core speech models, creative tools, and Agents.
Advise customers on production deployment, digging into usage and performance data to catch friction early and keep adoption moving.
Own commercial outcomes for a defined book of business against clear targets including Gross Revenue Retention, Net Revenue Retention, cross-sell, and net expansion.
Spot expansion opportunities early and own renewals and upsells end to end.
Work closely with Sales, Engineering, and CS leadership to turn technical wins into revenue.

5+ years of Customer Success, Account Management or Technical Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the Southern Europe region
Proven experience of owning and managing a defined Book of Business
Fluent in Spanish, Italian and English (all three languages required)
Proven experience working across the Southern Europe market with knowledge of the landscape and cultural nuances
Familiarity and experience with building and deploying AI agents
Strong builder mindset - you thrive in ambiguity and being a pioneer, finding ways to innovate across a full region or market to drive revenue outcomes
Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs
Proven experience working cross functionally with Sales, Engineering, Product, and Marketing teams
Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals
Excellent problem-solving, technical, and analytical skills to address customer needs and concerns