Data Center Operations Manager (Alabama)
Montgomery · 5+ years experience · Onsite · Posted Oct 14, 2026
At a glance
- Experience
- 5+ years experience
- Workplace
- Onsite
- Location
- Montgomery
About the role
- The Data Center Operations Manager oversees a designated Data Center Pod including up to three hyperscale campuses and over 200 employees.
- This role provides operational leadership across multiple service lines while ensuring exceptional customer service and SLA compliance.
Responsibilities
- Lead daily operations across multiple data center campuses, including Network Operations, Field Operations, Deployment Services, and Infrastructure Support.
- Ensure safe, reliable, and efficient 24x7 operations while meeting customer and contractual requirements.
- Drive operational readiness, incident management, risk mitigation, business continuity, and service quality.
- Oversee staffing, workforce planning, scheduling, capacity management, and operational execution.
- Serve as the primary operational contact for assigned customer stakeholders.
- Lead operational reviews, executive business reviews, and quarterly business reviews (QBRs).
- Lead and develop a team of Service Leads, Technical Leads, and Data Center Technicians.
- Manage operational budgets, labor forecasting, overtime, resource utilization, and productivity.
- Ensure compliance with company policies, customer requirements, safety standards, and audit readiness.
- Drive Lean process improvements, automation, standardization, and operational efficiencies.
Requirements
- Bachelor’s degree in business, engineering, information technology, or a related field, or equivalent on-the-job experience.
- 8+ years of leadership experience in data center operations, managed services, critical facilities, or mission-critical operations.
- 5+ years managing multiple operational teams across geographically distributed sites.
- Demonstrated success managing enterprise or hyperscale customer relationships.
- Experience leading 24x7 operations with accountability for safety, service delivery, and operational performance.
- Strong financial and business management skills, including budgeting, workforce planning, and operational forecasting.
- Proven ability to lead organizational change and continuous improvement initiatives.
Preferred qualifications
- Experience managing 200+ employees
- Experience supporting managed service, IT operations, and business operations
- Knowledge of ITIL service management principles
- Lean Six Sigma, PMP, or other project management certifications
- Experience with executive dashboards, KPI reporting, and business reviews
- Strong understanding of mission-critical infrastructure and data center operations
Benefits
- Health, Vision, and Dental Insurance starting the 1st of the month after your start date
- 10 Days of Paid Time Off (PTO) annually
- 12 Paid Holidays
- 6 Sick Days (available after 90 days of employment)
- 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment)
Skills
- ITIL
- Lean Six Sigma
- PMP
