Developer Success Engineer

US · USD 116,960-146,200 · 2+ years experience · Remote · Posted Oct 9, 2026

At a glance

Join Twilio as a Developer Success Engineer for Stytch in a hybrid engineering and customer success role.
Work directly with developers to help them understand how Stytch works, design implementations, and answer technical questions.
Serve as the voice of the customer within Stytch and contribute new features to Stytch and Twilio products through code as the team grows.

Build new features and fix bugs in Stytch and Twilio products.
Serve as a technical resource for customers when they have questions about our product.
Improve documentation and processes for internal and external stakeholders.

A genuine drive to understand customer needs and concerns.
Troubleshooting — Deep curiosity, grit, and tenacity to dig into tough technical issues and track down root causes.
Hands-on programming experience in a major language, with 2+ years writing code to build, debug, or automate, in a support, solutions, or software engineering role.
Ability to debug others' code (customer integrations, SDKs, open-source libraries) and ship small, well-tested fixes in an existing codebase.
Familiarity with modern web services and APIs.
Demonstrated ability to communicate credibly and effectively at all levels.

Experience with authentication protocols (SAML/OAuth), MFA, IdP.
Prior experience in a customer-facing technical role, such as technical support, solutions engineering, field engineering, etc.
Direct experience working on a dedicated software development or product team.

Remote-first work environment based in East Coast time zone only.
May be required to travel occasionally to participate in project or team in-person meetings.