Director, IT Infrastructure Services (R6338)
United States · USD 190,000-340,000 / year · 5+ years experience · Onsite · Posted Oct 18, 2026
At a glance
- Experience
- 5+ years experience
- Workplace
- Onsite
- Location
- United States
- Salary
- USD 190,000-340,000 / year
About the role
- Shield AI is seeking a Director, IT Infrastructure Services (R6338) to develop and execute the multi-year IT infrastructure strategy and roadmap.
- The role encompasses enterprise networking, cloud platforms, on-premises infrastructure, data centers, cloud identity, and infrastructure automation.
- You will lead, mentor, and scale the Infrastructure Services leadership team while partnering closely with cybersecurity and enterprise stakeholders.
Responsibilities
- Develop and execute the multi-year IT infrastructure strategy and roadmap across enterprise networking, cloud platforms, on-premises infrastructure, data centers, cloud identity, and infrastructure automation.
- Lead, mentor, and scale the Infrastructure Services leadership team.
- Establish a clear service delivery model, including service ownership, operational standards, escalation paths, on-call expectations, service-level objectives, capacity planning, lifecycle management, and performance metrics.
- Oversee Network Engineering, including enterprise routing and switching, wired and wireless connectivity, WAN, SD-WAN, Internet connectivity, VPN, client VPN, firewalls, network access control, segmentation, remote access, and network observability.
- Ensure network services are engineered and operated with high availability, strong security controls, resilient connectivity, documented standards, and appropriate support for corporate offices, data centers, remote users, cloud environments, and critical business applications.
- Lead Cloud Platform Engineering, including cloud architecture, platform management, cloud provisioning, IaC (Infrastructure as Code), DevOps enablement, cloud operations, cloud identity, cloud networking, monitoring, logging, resilience, and cost optimization.
- Define and govern standards for cloud landing zones, account or subscription structures, identity and access controls, infrastructure configuration, environment provisioning, tagging, backup, disaster recovery, logging, and policy enforcement.
- Drive infrastructure automation across cloud and on-premises environments through infrastructure as code, configuration management, CI/CD practices, self-service provisioning, orchestration, and standardized operational runbooks.
- Oversee Infrastructure Services, including on-premises compute, storage, virtualization, backup and recovery, hardware lifecycle management, data center operations, colocation services, and physical infrastructure planning.
- Establish capacity, availability, resiliency, and disaster-recovery strategies for critical infrastructure platforms, ensuring recovery objectives and operational procedures align with business and security requirements.
Requirements
- 12+ years of progressive experience in enterprise IT infrastructure, cloud platforms, networking, systems engineering, or related technical disciplines.
- 5+ years of leadership experience managing managers and leading multi-functional infrastructure, cloud, and network engineering organizations.
- Demonstrated experience developing and executing enterprise infrastructure strategies across hybrid cloud, network, data center, and core platform services.
- Deep expertise in enterprise network architecture and operations, including routing, switching, WAN, VPN, firewalls, network segmentation, network access control, remote access, and network monitoring.
- Strong experience designing, operating, and governing cloud platforms, including cloud architecture, identity, networking, provisioning, observability, cost management, resiliency, and operational controls.
- Experience leading DevOps and infrastructure automation initiatives using infrastructure-as-code, configuration management, CI/CD pipelines, automated provisioning, and standardized platform services.
- Strong background in on-premises infrastructure, including compute, storage, virtualization, backup and recovery, data center or colocation operations, and hardware lifecycle management.
- Proven experience establishing service-management practices, including incident management, problem management, change management, service-level objectives, operational dashboards, and root-cause analysis.
- Experience implementing high-availability, business continuity, and disaster-recovery capabilities for critical technology platforms.
- Demonstrated ability to partner effectively with Cybersecurity on identity, network security, cloud security, logging, vulnerability remediation, privileged access, and security architecture requirements.
Preferred qualifications
- 15+ years of progressive IT infrastructure experience, including 7+ years leading large-scale, multi-disciplinary infrastructure organizations.
- Experience building and scaling infrastructure services in a high-growth, geographically distributed, or rapidly evolving enterprise environment.
- Experience supporting regulated, security-sensitive, or compliance-driven environments with rigorous requirements for access control, segmentation, auditability, resiliency, and secure operations.
- Experience operating infrastructure within Microsoft Azure, AWS, or multi-cloud environments, including enterprise identity integration and cloud governance.
- Experience with modern network architectures, including SD-WAN, zero-trust network access, secure remote access, network segmentation, SASE, and cloud-native networking.
- Experience with infrastructure observability platforms, AIOps, capacity analytics, service health dashboards, and automated remediation.
- Strong background in ITIL-based service management, operational maturity models, and KPI-driven continuous improvement.
- Experience with merger, acquisition, office expansion, data-center migration, cloud migration, or enterprise-scale infrastructure modernization programs.
Benefits
- Bonus
- Benefits
- Equity
- Temporary benefits package
Skills
- Infrastructure As Code
- DevOps
- CI/CD
- SD-WAN
- VPN
- Cloud Architecture
- Virtualization
- ITIL
- Microsoft Azure
- AWS
- SASE
- AIOps
