Director, Marketing Process & Technology

Remote US · USD 200,000-352,000 · 12+ years experience · Remote · Posted Oct 1, 2026

At a glance

Ethos is hiring a Director, Marketing Process & Technology to join the Compliance department as a senior leader.
This person will own marketing compliance review end to end, including the process, the technology, and the majority of reviews.
The role charges the candidate with moving marketing review toward automation through AI while maintaining compliance standards.

Act as business owner and administrator of the AI marketing review tool, including configuration, rule and prompt tuning, testing, and release management.
Define automation tiers determining what AI approves outright, what AI reviews subject to human confirmation, and what always requires human review.
Continuously improve automated review quality by measuring output against human review, tuning to reduce missed issues, and expanding handled content categories.
Establish human-in-the-loop thresholds, sampling, and ongoing QA to validate tool reliability as content, products, and regulations change.
Own auditability of AI-assisted decisions so any approval can be reconstructed and defended to an examiner, auditor, or carrier.
Partner with vendors, internal engineering, and data teams on integration, evaluation, and roadmap.
Design and run intake for all marketing review requests, with clear SLAs, routing, and prioritization.
Maintain review standards of record, review criteria, required disclosures, and pre-approved claims and language libraries.
Personally perform the majority of reviews and serve as decision-maker on close calls, documenting rationale for usable precedent.
Maintain recordkeeping and audit trails of submissions, versions, approvals, and conditions of approval.

12+ years of relevant Compliance work experience in the insurance industry, including significant hands-on marketing and advertising review experience.
Deep expertise in insurance regulatory marketing compliance, including advertising requirements, required disclosures, and advertising filing obligations across states.
Demonstrated ownership of a high-volume marketing or advertising review function, including the standards and workflow behind it.
Hands-on experience putting AI or automation to work inside a compliance review workflow by configuring, measuring, and improving it.
Ability to define and defend where automation is appropriate and where human judgment is required to auditors, examiners, and carriers.
Strong process design instincts including intake, SLAs, prioritization, throughput, and cycle time.
Comfort working with data to measure review quality and automation performance, and reporting both to senior leadership.
Exceptional written and verbal communication skills.
Persuasive communicator and thought leader who can hold a firm line with Marketing without becoming a bottleneck.
Experience hiring, developing, and managing an analyst, or clear readiness to do so.