Director of Payment Operations & Strategy

Seattle · Bellevue, WA · USD 160,000-200,000 · 7+ years experience · Posted Oct 6, 2026

At a glance

The Director of Payment Operations will oversee the entire payment operations function, ensuring efficient, secure, and compliant payment processing.
This role requires a strategic leader with a deep understanding of payment systems, financial operations, and regulatory requirements.

Develop and execute a strategic vision for the payment operations team.
Lead, mentor, and manage a team of payment operations professionals.
Foster a culture of continuous improvement and operational excellence.
Ensure compliance with all relevant regulatory requirements and industry standards.
Develop and maintain policies and procedures to mitigate risk of onboarding new customers and ensure the security of payment operations.
Collaborate with internal and external auditors to ensure compliance and address any issues.
Address and resolve payment-related issues and inquiries from internal and external stakeholders.
Provide training to internal teams to reduce or eliminate escalations.
Provide input to Product development to reduce or eliminate escalations.
Monitor key performance indicators (KPIs) and prepare regular reports for senior management.

Bachelor's degree in Finance, Business Administration, or a related field.
7+ years of experience in payment operations.
At least 3 years in a leadership role.
Deep understanding of payment processing systems, financial operations, and regulatory requirements.
Strong analytical and problem-solving skills.
Excellent leadership and team management abilities.
Proven ability to drive process improvements and operational efficiency.
Exceptional communication and interpersonal skills.