Director of Public Safety, Axon 911 (Pacific Region)

Boise · Remote · 10+ years experience · Remote · Posted Oct 19, 2026

At a glance

Axon 911 brings together Prepared and Carbyne under Axon. Together, we are creating the only platform that combines modern 911 infrastructure with an AI intelligence layer—helping public safety agencies move faster, make better decisions, and deliver better outcomes in the moments that matter most.
911 is the backbone of public safety, yet the professionals behind it have long been held back by outdated technology. Axon 911 is here to change that. Joining this team means more than taking a job—it means helping shape the future of emergency response and building a safer, more connected world.

The Director of Public Safety for Axon 911 (Pacific Region) serves as a strategic leader and advisor responsible for aligning the company's emergency response solutions with the needs of the public safety community.
This role involves driving market penetration, mentoring the Public Safety team, and collaborating across internal departments to enhance operational efficiency and product innovation.

Lead Axon 911’s public safety strategy and drive KPIs, innovation, and long-term growth.
Strengthen industry partnerships with organizations such as NENA and APCO.
Mentor the Public Safety team.
Partner with Sales, Product, Engineering, Marketing, and Customer Success to align solutions with customer needs.
Gather customer feedback to influence product enhancements and prioritize AI-related initiatives.
Coordinate early-access programs for new solutions.
Support market expansion and deal strategy through industry expertise and consultative sales support.
Represent the organization at speaking engagements, workshops, webinars, and industry events.
Optimize workflows and processes to drive measurable outcomes in customer satisfaction and retention.
Drive cross-functional business improvements and lead generation.

10+ years of progressive leadership and managerial experience within public safety, emergency communications, or PSAP operations.
Experience serving at the Deputy Director level or above (or equivalent senior leadership role).
Deep expertise across PSAP operations, NG911, CAD, and emergency communications workflows.
Proven ability to build trusted relationships with PSAP leaders, industry associations, and executive stakeholders.
Strong strategic leadership experience driving scalable programs and operational improvements in complex environments.
Ability to translate customer feedback and market insights into actionable product and go-to-market strategies.
Strong communication, presentation, and customer engagement skills.
Collaborative, data-driven mindset with experience defining KPIs and measuring success.

Fully remote position within a specified territory.
Requires up to 50% travel for on-site client engagement, workshops, and professional conferences.