Enterprise Implementation Engineer

Remote · 3-4 years experience · Full-time · Remote · Posted Oct 7, 2026

At a glance

Healthcare is a $4+ trillion industry in the U.S. alone, and it’s undergoing a rapid digital transformation.
Hospitals, digital health companies, and life sciences organizations rely on analytics and advertising tools to reach patients, measure performance, and grow. But those tools weren’t built for regulated healthcare data. That creates real compliance risk and forces teams to choose between growth and privacy.

The Enterprise Implementation Engineer owns the technical onboarding process, guiding customers through the setup and validation of the Freshpaint privacy-first data platform.
This role serves as a trusted technical advisor, ensuring customers achieve successful adoption while balancing compliance requirements with marketing performance goals.

Manage a portfolio of 20–30 clients representing $2–4MM in ARR, owning technical execution, onboarding, and adoption.
Turn customer requirements into clear implementation plans and guide customers through technical setup and validation.
Ensure all product features are onboarded and work with Account Management to accelerate feature adoption.
Maintain high NPS scores for both implementation and account satisfaction.
Validate implementation behavior against agreed requirements and expected data flows.
Maintain accurate documentation and reliably close loops with customers and internal partners.
Educate customers on the value and business outcomes of the healthcare data privacy platform.
Serve as a trusted technical advisor for key customer champions and executives.
Advocate for the customer experience by providing feedback to Product, Support, Engineering, Marketing, and Partnerships teams.
Proactively identify expansion opportunities and work with Account Management to drive them.

3-4 years of experience in a Customer Success Engineering, Solutions Consulting, Solutions Architecture, or similar client-facing role.
Clear understanding of web technologies, analytics, and front-end development.
Experience implementing, onboarding, supporting, and troubleshooting platform configurations.
Working proficiency with tag management platforms like Google Tag Manager.
Working proficiency with HTML, CSS, and JavaScript.
Ability to align technical concepts and features with required capabilities for diverse stakeholders.
Strong operational discipline with an analytical, process-oriented mindset.
Exceptional oral and written communication skills.
Ability to work in a geographically distributed team environment while working independently with minimal supervision.
Deep commitment to customer success and service mentality.

Competitive pay
Generous equity
Half-day Fridays
16 weeks fully paid parental leave
Flexible PTO with a 2-week minimum
Top-tier health, dental & vision insurance (100% covered for employee, 80% for dependents)
Company offsites

Geographically distributed team environment.
Occasional travel required for industry events and onsite customer partnership reviews.