At a glance
- Location
- Detroit, MI 48226 · Ford Field Management
About the role
- The Event Day Ticket Seller provides exceptional customer service and maximizes individual ticket sales on event day at Ford Field.
Responsibilities
- Efficiently facilitate ticket sales, will call and provide exceptional customer service at ticket sales windows
- Demonstrate a high degree of proficiency of the ticketing and point of sale software
- Accurately and efficiently process orders, apply payments and ensure accurate delivery of event tickets
- Enter and/or update customer account information
- Maintain organization of tasks and event documents
- Accept other responsibilities and duties required by the supervisor consistent with the objectives and essential functions of this position
Requirements
- Must be customer-service oriented and have a fan-friendly attitude
- Ability to figure simple mathematical problems
- Ability to respond effectively to the most sensitive inquiries or complaints
- Must be reliable and exhibit commitment to meeting both the work schedule and job requirements
- Experience in customer service and guest relations
- Working knowledge of Microsoft Office products
- A high degree of technological competence
- Oral and written communication skills
- Ability to speak in a professional manner via telephone/in person with guests, fans and staff
- Must be available for a minimum of 75% of all ticketed events at Ford Field, with scheduled event day shifts of roughly four hours
Preferred qualifications
- High school diploma or GED preferred.
Workplace
- Attendance and punctuality are imperative, as well as adjusting to a flexible schedule to accommodate meeting the minimum requirement of 75% schedule availability on event days
Skills
- Microsoft Office
