External Affairs Associate

London, United Kingdom - Deliveroo · Full-time · Hybrid · Posted Oct 15, 2026

At a glance

The UKI Rider Relations Associate (L2) will represent Deliveroo in interactions with external stakeholders and manage the impact of the rider fleet on local communities.
This role involves supporting the company's trade union relationship with GMB and mitigating business risks related to local policies and regulations.

Support Deliveroo’s relationship with the GMB Trade Union by administering quarterly JPC meetings.
Triage GMB rider casework referrals with the Rider Support Centre.
Build positive relationships with local and regional stakeholders.
Provide timely responses to inbound enquiries from external stakeholders.
Represent Deliveroo in field meetings across the UK and Ireland.
Reduce business risks related to local policies and regulations, such as council motions regarding bikes and e-bikes.
Champion initiatives like the Rider Respect Charter to build partner awareness on rider welfare.
Execute campaigns addressing community challenges such as road safety and loitering.
Collaborate with PA, PR, Comms, and Rider Engagement teams to share stories and inform policy direction.

Experience or strong understanding of union and industrial relations within a UK/EU tech company, delivery aggregator, or complex operational environment.
Exceptional communication and listening skills with the ability to adapt style across diverse audiences.
Strong stakeholder engagement skills to influence senior management and manage media enquiries.
Ability to gather data from various sources and deliver actionable insight.
Self-starter attitude with strong organizational capability to plan complex meetings.
Ability to work solo and adapt to changing priorities.
Valid flexibility for field travel across the UK and Ireland.