At a glance
- Workplace
- Hybrid
- Location
- Any TEGNA Station Location
About the role
- The FAST Workflow Analyst supports the day-to-day operation, monitoring, troubleshooting, and distribution of live and linear content feeds for TEGNA to Free Ad-Supported Television (FAST) platforms.
- This role acts as a primary point of contact between internal streaming teams, local stations, and external partners to ensure reliable feed delivery.
Responsibilities
- Monitor and operate FAST distribution and 24/7 streaming workflows to ensure content plays as scheduled.
- Troubleshoot and manage streaming and FAST distribution incidents from detection through resolution.
- Support FAST distribution operations including onboarding new feeds, testing, and validating configurations.
- Implement and maintain monitoring, alerting, and operational tools to proactively identify performance issues.
- Partner with station engineering, digital, and infrastructure teams to support end-to-end workflows.
- Document streaming and FAST distribution workflows, escalation paths, and operational runbooks.
- Maintain accurate inventories of streaming feeds and services within the ServiceNow CMDB.
- Analyze operational trends to identify opportunities for process, automation, or architecture improvements.
- Support special projects, major events, and new technology implementations.
Requirements
- College degree, relevant certifications, or equivalent practical experience in broadcast, media technology, or IT operations.
- Hands-on experience supporting broadcast, newsroom, and streaming technologies.
- Working knowledge of cloud and hybrid environments supporting media workflows.
- Strong understanding of IT service management concepts including ITIL practices, incident management, and ServiceNow.
- Proven ability to manage multiple operational priorities simultaneously in live production environments.
- Ability to translate technical issues into business and operational impact for diverse stakeholders.
- Analytical problem-solving skills to diagnose issues across systems, networks, and applications.
Benefits
- Two medical plan options through Blue Cross Blue Shield of Texas
- Dental and eye care coverage
- Fertility, surrogacy and adoption assistance
- Disability and life insurance
- 401(k) program with 100% company match up to 4% of pay
- Nine free virtual doctor’s appointments through Teladoc
- 12 free annual therapy sessions through Spring Health
- Paid Time Off (PTO)
- Nine paid holidays per year
Skills
- Cuez
- AWS Elemental MediaConnect
- ServiceNow
- ITIL
- Streaming Workflows
- CMDB
