Field Support Representative - Virginia
Remote · USD 110,000-130,000 / year · 3+ years experience · Full-time · Remote · Posted Oct 14, 2026
At a glance
- Experience
- 3+ years experience
- Employment
- Full-time
- Workplace
- Remote
- Location
- Remote
- Salary
- USD 110,000-130,000 / year · Base salary
About the role
- As a Skydio products ambassador, you will work in a small team of high-performing individuals who provide UAS system and Cloud operational best practices and deep feature diagnostics to Skydio’s utility and commercial customers, along with state and local government agencies.
- You’ll combine your UAS experience, ideally gained inside or alongside an electric, gas, or energy utility, with hands-on Skydio product knowledge to provide best-in-class onsite and remote technical and logistics support.
Responsibilities
- Act as the product specialist liaison between Skydio and our utility customers, proactively responding to advanced technical support questions from UAS program managers, inspectors, and field crews.
- Help utility customers stand up and scale drone-in-a-box programs, including Skydio Dock deployments at substations and other remote assets, remote and BVLOS operations, and recurring automated inspection missions.
- Be a technical product knowledge resource to training and content teams, working collaboratively to improve customer self-help.
- Work closely with Skydio Product and Cloud Operations teams to become an expert on Skydio’s products, processes, operational best practices, and product roadmap.
- Develop field support processes that define and accelerate our escalation and debugging workflows.
- Reduce the number of technical escalations into engineering groups by developing effective triage and resolution techniques.
- Provide on-site training to customers in maintenance and operation techniques for UAS aircraft and docks, with attention to the safety practices and site access requirements of utility environments.
- Proactively partner with internal support leaders and cross-functional Engineering and Product teams to build support processes that improve the customer experience.
- Troubleshoot UAS Command and Control (C2) and Cloud networking issues using your knowledge of Internet protocols, cellular modems, and wireless point-to-point radios across enterprise, IoT, and utility OT/IT network environments.
- Stay current with network product and industry trends, working with product, engineering, and business partners to align on our network strategy and best practices for Skydio Docks and Remote Flight Operations.
Requirements
- At least 3 years of UAS operations and flight experience
- Experience in operational, technical, customer-facing success, or field support roles
- Familiarity with utility inspection use cases such as transmission and distribution line inspection, substation monitoring, storm damage assessment, and vegetation management
- Comfort working on or near energized infrastructure and following utility safety protocols, site access procedures, and PPE requirements
- Ability and willingness to occasionally work flexible hours, including after-hours and weekend support on a rotation or as-needed basis
- Proficient in onsite, real-time technical troubleshooting and problem-solving, and familiar with triage and escalation workflows
- Strong experience supporting and troubleshooting IoT or enterprise applications using streaming and packet networks and streaming APIs
- Demonstrated expertise troubleshooting and optimizing network-connected devices streaming content over WiFi mesh and carrier mobile networks
- Demonstrated experience solving complex problems involving enterprise, utility, or field networks, APIs, and 3rd party integrations
- Able to work at different sites locally and travel regionally up to 40–60% of the time, or as needed
Preferred qualifications
- Utility, energy, or critical infrastructure inspection experience strongly preferred
- Familiarity with utility cybersecurity and compliance considerations and with deploying connected devices on utility networks
- Experience with Customer Relationship Management systems; Salesforce and Jira experience is a plus
- BVLOS waiver or remote operations experience is a plus
Benefits
- Competitive base salaries
- Equity in the form of stock options
- Comprehensive benefits packages
- Relocation assistance
- Group health insurance plans
- Paid vacation time
- Sick leave
- Holiday pay
- 401K savings plan
Workplace
- Able to work at different sites locally and travel regionally up to 40–60% of the time, or as needed.
Skills
- Salesforce
- Jira
- WebRTC
- REST
- UAS Operations
- Cloud Networking
- Cellular Modems
- Wireless Point-to-point Radios
- IoT
- Streaming APIs
- WiFi Mesh
