Fleet Vehicle Operations Senior Manager

Tangerang · 6+ years experience · Full-time · Onsite · Posted Oct 7, 2026

At a glance

GoTo is the largest digital ecosystem in Indonesia. GoTo's mission is to 'empower progress' by offering technology infrastructure and solutions that help everyone to access and thrive in the digital economy.
The GoTo ecosystem provides a wide range of services, including mobility, delivery, payments, financial services, and technology solutions for merchants. The ecosystem also provides e-commerce services through Tokopedia and banking services through its partnership with Bank Jago.

We are looking for a dynamic and driven Fleet Operations Lead to join our team, excelling in operations and relationship management.
The role involves designing and building systems to manage major fleets across multiple cities in Indonesia, including carpool operations, repair networks, and EV charging capabilities.
Your efforts will play a central role in building one of the country's largest fleets with substantial opportunities to grow within the organization.

Formulate and execute end-to-end vehicle asset management strategies aligned with overall 1P RAB Fleet business goals.
Oversee preventive and corrective maintenance programs across the entire fleet.
Manage strategic partnerships with third-party workshops, negotiate Service Level Agreements (SLAs), and strictly control the Cost per Vehicle per Month.
Enforce operational discipline and Standard Operating Procedures (SOPs) across carpools including check-in/check-out processes, physical unit inspections, vehicle allocation, and handovers.
Ensure full regulatory compliance for all fleet assets including vehicle tax/STNK, roadworthiness/KIR, and required operational permits.
Oversee the end-to-end insurance claim process for damaged/accident-involved vehicles to minimize financial loss and out-of-pocket expenses.
Prepare and manage the operational budget (OPEX) for Vehicle Operations, including maintenance, pool facility maintenance, and incident recovery costs.

Minimum Bachelor’s Degree (S1) in Mechanical Engineering, Industrial Engineering, Logistics/Supply Chain, or Business Operations.
Minimum 6 years of professional experience in Fleet Operations, Car Rental Management, Logistics Operations, or Automotive Fleet Management.
Minimum 3 years in a Lead role.
Deep understanding of Fleet Management Systems (FMS), Telematics/GPS tracking, and operational fleet analytics.
Strong automotive technical knowledge including vehicle mechanical diagnosis, repair estimations, and workshop cost controls.
Proven track record in managing large-scale carpool operations and third-party MPO/outsourced manpower.
Solid grasp of fleet compliance regulations including Samsat, KIR, and Commercial Auto Insurance claims.
Strong strategic leadership, decision-making, and crisis management skills for handling dynamic field operations.
High-level vendor negotiation and stakeholder management skills.

Master’s/MM/MBA
Preferred background in Manufacturing / Logistics/Express, Car Rental & Leasing Services, or Large-scale Fleet Operators