Group Account Manager

Remote U.S. · 5-8 years experience · Full-time · Remote · Posted Oct 9, 2026

At a glance

Doctors are overworked, burnt out, and leaving the profession at alarming rates.
At Freed, we combine clinician love with the latest AI technology and intense execution to create products that make clinicians happier.
Our first product is an AI scribe that automates medical documentation.
Since May 2023, we have:
- Acquired over 28,000 paying clinicians who love our product.
- Generated over 70,000 patient notes daily and more than 2 million monthly.

As a Group Account Manager at Freed, you’ll be responsible for managing, retaining, and expanding our growing portfolio of B2B healthcare customers.
You’ll primarily support small medical practices and micro-clinics, typically consisting of 2–5 providers, with the potential to manage a portfolio of hundreds of accounts as our business scales.
This is a high-volume account management role that combines customer relationship management, operational efficiency, and commercial ownership.

Manage relationships across a large portfolio of SMB healthcare customers, prioritizing engagement based on customer needs, account health, and growth opportunities.
Proactively identify at-risk accounts, address customer concerns, and implement strategies that improve customer satisfaction and retention.
Analyze product usage, customer needs, and account potential to uncover and close upsell and cross-sell opportunities.
Partner with customers to ensure successful onboarding, training, and continued product utilization.
Apply proven account management strategies to streamline workflows, improve customer engagement, and support portfolio growth.
Leverage CRM systems, customer health indicators, and usage insights to identify trends and determine where your efforts will have the greatest impact.
Work closely with Customer Success, Sales, Product, and Support teams to resolve challenges and improve the customer experience.
Take initiative, solve problems independently, and ensure customers feel supported throughout their relationship with Freed.

5–8 years of relevant experience in account management, customer success, or a related customer-facing role, preferably within B2B SaaS.
Demonstrated success managing a high-volume portfolio of SMB or small-to-medium business accounts.
A proven track record of improving customer retention, driving renewals, and identifying expansion opportunities.
Experience developing or improving scalable account management processes and customer engagement strategies.
Strong analytical skills, with the ability to interpret customer data, prioritize accounts, and identify actionable opportunities.
Excellent communication and relationship-building skills, including the ability to navigate challenging customer conversations.
Comfort operating independently in a fast-paced, entrepreneurial environment with evolving processes.
A strong sense of ownership, accountability, adaptability, and commitment to delivering exceptional customer experiences.