GTM Integration Specialist I
Chennai, Tamil Nadu · Bangalore · USD 89,200-133,800 · Full-time · Hybrid · Posted Sep 29, 2026
At a glance
- Employment
- Full-time
- Workplace
- Hybrid
- Location
- Chennai, Tamil Nadu · Bangalore
- Salary
- USD 89,200-133,800 · OTE
About ZoomInfo
- ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller.
- ZoomInfo is committed to protecting your privacy when you apply for jobs with us. Please review our Job Applicant Privacy Notice for more details on how we handle your personal information.
- ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.
- ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements.
- For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.
About the role
- The GTM Integration Specialist I provides day-to-day support for customers, focusing on incident management and workflow recommendations.
- This role involves building customer relationships, driving value, and ensuring successful product adoption through technical guidance and integration support.
- The specialist acts as the voice of the customer, collaborating with internal teams to resolve issues and improve product offerings.
Responsibilities
- Provide day-to-day support for the customer base, including incident management and workflow recommendations.
- Triage and manage escalations to engineering teams for unresolved issues.
- Document best practices and useful information for online support tools.
- Capture and convey customer feedback internally to enable product and service improvements.
- Learn third-party products and integrations to educate customers on usage and adoption.
- Identify renewal risks and up-sell opportunities.
- Collaborate with internal teams to remediate issues and ensure customer satisfaction.
- Evaluate, troubleshoot, and follow-up on customer issues.
- Replicate and document issues for further escalation.
Requirements
- Bachelor’s degree.
- 2 to 6 years of equivalent work experience in a SaaS organization.
- Technical CRM, MAT, or Sales Acceleration platform experience.
- Experience with SOQL (Salesforce) and troubleshooting Salesforce Managed Packages.
- Familiarity with troubleshooting or interacting with APIs.
- Prior experience using DataDog, Jira, and Snowflake.
- Prior experience with video conferencing applications.
- Proven ability to multi-task and manage multiple priorities.
- Excellent customer service, written, and oral communication skills.
- Ability to work in EST & PST time zones on a rotational basis.
Preferred qualifications
- Certification with Salesforce
- Certification with Marketo
- Certification with HubSpot
- Certification with Eloqua
- Certification with Microsoft Dynamics
Benefits
- Comprehensive benefits
- Holistic mind, body, and lifestyle programs for well-being
- Bonus
- Commission
- Equity
Workplace
- Role is hybrid.
- Requires working in EST & PST time zones on a rotational basis.
Skills
- Salesforce
- Marketo
- HubSpot
- Eloqua
- Microsoft Dynamics
- SOQL
- DataDog
- Jira
- Snowflake
- API
