Head of Process & Controls - Finance and Operations
San Mateo · 10+ years experience · Full-time · Hybrid · Posted Oct 6, 2026
At a glance
- Experience
- 10+ years experience
- Employment
- Full-time
- Workplace
- Hybrid
- Location
- San Mateo
About Fireworks AI
- Fireworks is the platform for specialized intelligence, enabling companies to build, train, and serve AI models tailored to their own data, workflows, and products. Founded by the team behind PyTorch and backed by AMD, Atreides, Benchmark Capital, Index Ventures, Lightspeed, NVIDIA, Sequoia Capital, and TCV, Fireworks powers production AI with hundreds of state-of-the-art open models across text, image, embedding, audio, and multimodal workloads. Today, Fireworks is a Series D company valued at $17.5 billion, bringing together an ambitious, collaborative team that's building the future of enterprise AI.
- We are seeking a Head of Process & Controls to build and lead the operational processes, controls, and governance required to scale our AI infrastructure business.
- This role will own the end-to-end process architecture across AI infrastructure workflows, token and usage accuracy, Order-to-Cash (O2C), and Purchase-to-Pay (P2P), with a strong mandate to build the process foundation, remediate and simplify existing workflows, and drive AI-enabled automation.
- The leader will take a phased transformation approach:
- Build the foundation →Standardize → Automate and scale with AI.
- The objective is to create reliable, well-controlled processes that accurately connect infrastructure consumption to customer billing, supplier costs, accounting, and financial reporting—while progressively reducing manual effort, reconciliation burden, operational discrepancies, and financial leakage.
About the role
- Fireworks is seeking a Head of Process & Controls to build and lead the operational processes, controls, and governance required to scale their AI infrastructure business.
- This role owns the end-to-end process architecture across AI infrastructure workflows, token and usage accuracy, Order-to-Cash (O2C), and Purchase-to-Pay (P2P).
- The leader will drive a phased transformation approach from building the foundation and standardizing to automating and scaling with AI.
Responsibilities
- Build the foundational process architecture for AI infrastructure and related financial operations.
- Define clear end-to-end processes, ownership, controls, decision rights, system-of-records, data handoffs, approval points, exception paths, and escalation procedures.
- Assess the current operating environment and identify fragmented or undocumented processes, manual workarounds, spreadsheet-dependent workflows, duplicate activities, control gaps, and reconciliation issues.
- Lead the standardization of existing processes before introducing automation, ensuring inefficient processes are not automated in their current state.
- Lead the transition from manual and reactive operations toward AI-enabled, automated process execution and controls.
- Map and optimize workflows across compute, GPU, model inference, API and token consumption, capacity allocation, and related infrastructure services.
- Own and continuously improve the end-to-end Order-to-Cash process, including contract/order, provisioning, usage capture, rating and pricing, invoicing, accounts receivable, collections, and revenue reporting.
- Own and optimize the Purchase-to-Pay process for AI infrastructure and related services, including capacity planning, purchase commitment, purchase order, service consumption, invoice validation, accrual, payment, and supplier reconciliation.
- Design and maintain a scalable controls framework across infrastructure operations and financial processes.
- Build and lead a high-performing Process & Controls organization as the company scales.
Requirements
- 10+ years of experience in process transformation, controllership, finance operations, business operations, internal controls, or related disciplines.
- Significant leadership experience building or transforming complex, cross-functional processes.
- Demonstrated experience establishing process foundations in environments with immature, fragmented, or rapidly evolving workflows.
- Strong expertise in Order-to-Cash and Purchase-to-Pay processes.
- Experience designing financial and operational control frameworks in technology, cloud infrastructure, SaaS, hyperscale infrastructure, or other consumption-based businesses.
- Strong understanding of usage-based billing, metering, reconciliation, pricing, and consumption economics.
- Track record of simplifying processes and reducing manual work through automation.
- Experience partnering with Engineering, Data, Product, Finance, Accounting, and Procurement organizations.
- Strong knowledge of ERP, billing, procurement, data, and financial systems.
- Experience designing automated reconciliations and exception-management processes.
Preferred qualifications
- Experience operating in a high-growth AI, cloud infrastructure, hyperscaler, or technology company.
- Experience with consumption-based revenue and cost models.
- Familiarity with cloud providers and AI infrastructure vendors.
- Experience implementing or scaling usage metering, billing, FinOps, procurement, reconciliation, or workflow platforms.
- Experience leading large-scale process clean-up, transformation, and automation programs.
Skills
- ERP
- Billing
- Procurement
- FinOps
- Workflow Platforms
- Reconciliation
- AI-enabled Workflow Automation
- Anomaly Detection
