Head of Sales, Strategic Accounts
Mapbox US · USD 357,000-483,000 / year · 5+ years experience · Full-time · Remote · Posted Oct 2, 2026
At a glance
- Experience
- 5+ years experience
- Employment
- Full-time
- Workplace
- Remote
- Location
- Mapbox US
- Salary
- USD 357,000-483,000 / year
About the role
- Mapbox is seeking a Head of Sales, Strategic Accounts for a Director-level leadership role to lead and scale a high-performing team of 8 Account Executives dedicated to the company's most strategic global enterprise partnerships.
- This position balances organizational strategy with the agility to navigate complex enterprise environments, defining the commercial roadmap, driving portfolio-wide retention and expansion, and cultivating a high-performance culture.
Responsibilities
- Lead, develop, and scale a team of 8 Account Executives, setting clear expectations, establishing rigorous operating rhythms, coaching toward exceptional performance, and developing talent and career paths across the team.
- Own the overall commercial strategy for the Strategic Accounts business, establishing priorities, account coverage, growth strategies, and operating mechanisms that drive retention, expansion, and sustainable recurring revenue.
- Coach the team on strategic account planning and enterprise selling, helping Account Executives navigate complex organizations, build multi-threaded relationships, identify expansion opportunities, and develop sophisticated commercial strategies.
- Personally engage in the most strategic and complex customer opportunities, partnering directly with Account Executives on executive relationships, account strategy, negotiations, competitive situations, and critical deals.
- Own executive relationships with key customers, building trusted relationships with C-suite and VP-level stakeholders and positioning Mapbox as a strategic technology partner.
- Lead the commercial strategy for high-stakes, multi-year renewals and complex expansion negotiations, ensuring strong deal structure, pricing, usage commitments, and long-term customer value.
- Develop and execute comprehensive strategic account strategies that connect each customer's business priorities, technology strategy, and product roadmap to opportunities for Mapbox.
- Drive a culture of proactive customer value realization, ensuring the team understands customer usage, product adoption, business priorities, competitive dynamics, and emerging risks and opportunities.
- Identify and develop meaningful expansion opportunities by understanding where Mapbox can solve additional customer problems and increase adoption across Maps, Search, Navigation, Movement, Atlas, and emerging products.
- Maintain strong forecasting and operational discipline across the team, providing leadership with clear visibility into renewals, expansion, pipeline, risks, and overall business performance.
Requirements
- 10+ years of experience in enterprise sales, strategic account management, or customer growth
- At least 5+ years experience leading and developing high-performing sales teams
- Proven people leader and coach with a track record of hiring, developing, retaining, and motivating Account Executives
- Proven success owning and growing a portfolio of large, complex, high-value enterprise customers, both through direct selling and by leading teams responsible for those relationships
- Demonstrated ability to retain and expand significant recurring revenue through strategic account planning, executive engagement, sophisticated commercial negotiations, and disciplined sales execution
- Strong track record of creating multi-threaded account strategies and navigating complex customer organizations with multiple decision-makers and competing priorities
- Strong commercial judgment with experience leading complex renewals, pricing conversations, multi-year agreements, and expansion negotiations
- Experience with usage- or consumption-based business models and an understanding of how adoption, usage, and customer value translate into retention and growth
- Strong executive presence and communication skills, with the ability to lead strategic conversations with both customer executives and senior Mapbox leaders
- Comfortable operating in a fast-moving environment where priorities, customer needs, and technology continue to evolve
Preferred qualifications
- Experience in location technology, developer platforms, cloud infrastructure, mobility, logistics, telecommunications, or adjacent technical industries
Benefits
- Comprehensive Healthcare with private medical coverage for you and your dependents
- Generous maternity and paternity leave policies
- Inclusive fertility support
- Lifestyle Spending Account to support health, wellness, and personal growth
- Mental health support for you and your dependents
- Flexible paid time away, company holidays, and generous absence policies
- Dedicated paid volunteering time in addition to standard PTO
- Retirement plans with competitive matching
Workplace
- Hybrid/Remote Options: Enjoy flexibility to work comfortably from home or periodically from an office where applicable.
Skills
- Enterprise Selling
- Strategic Account Management
- Commercial Negotiations
- Account Planning
- Forecasting
- Maps
- Search
- Navigation
- Movement
- Atlas
