Implementation Coordinator - Spanish

Pakistan - Remote · Pakistan · 2+ years experience · Remote · Posted Sep 30, 2026

At a glance

The Implementation Coordinator - Spanish is responsible for building relationships with customers and delivering value in the first 90 days of their journey with Motive.
This position involves effectively onboarding the customers, ensuring early product adoption, and educating customers on the value of our products.

Serve as the primary point of contact for new SMB customers during their implementation phase
Guide new customers through initial hardware/software setup and system training to ensure a timely and successful onboarding/product adoption
Monitor customer progress and activities to ensure adoption and timely activation
Demonstrate excellent ability to collaborate with cross-functional teams such as support, engineering, sales, and product management, to resolve complex issues and improve customer experience
Handle a large volume of phone conversations and email inquiries
Build customer loyalty by delivering exceptional customer service

2+ years prior experience in a customer-facing role (sales and/or support)
Demonstrate Salesforce proficiency & your ability to use data to inform engagement plans
Demonstrate a clear understanding of what success looks like for customers and Motive
Effective listening and problem-solving skills
Excellent communication (both written and verbal) and presentation skills
Proven ability to manage multiple responsibilities with a high attention to detail and professionalism
Ability to build and maintain relationships with clients and their key personnel
Strong business background including project management, account management, problem-solving, business planning, and analytical skills
Receptive to feedback, willingness to learn and embrace continuous improvement