Implementation Director, Federal

SF · CHI · 7+ years experience · Full-time · Hybrid · Posted Oct 1, 2026

At a glance

Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients.
Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.
We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh.

As an Implementation Director, Federal at Abridge, you will play a critical role in ensuring the successful deployment and implementation of Abridge products and services within our Federal program.
You will be the primary point of contact for our Implementation workstream and you will be the driving force behind seamless project execution.
You’ll use your exceptional communication skills as you work closely with the Abridge Federal program team, internal, and external stakeholders to deliver projects on time, while exceeding the needs and expectations of our clinicians.

Lead new site, product implementations, and large scale expansion events.
Serve as the primary point of contact for Abridge’s Federal counterparts during their initial deployment and ongoing product implementation deployments.
Own the creation, coordination, and execution of project plans, in collaboration with internal and external cross-functional teams.
Accountable for leading through each of the project phases, including kickoffs, technical configuration, testing, clinician training, go-live, and post-live success.
Identify and manage project risks and issues, and develop contingency plans as needed.
Push our goals forward with a focus on new site activations and ongoing feature and product adoption.
Develop the implementation strategy as well as execute critical work efforts, either yourself or managing teams to execute dependent work.
Collaborate within the broader company and the Abridge Federal program team to identify and implement areas for process and tool improvements in a dynamic and growing environment.
Participate in the creation of repeatable processes that will scale to build a thriving Federal program team and function at Abridge.

Have a track record of driving successful healthcare technology implementation projects from initiation to completion.
Experience in both new site implementation as well as driving ongoing implementation efforts with a focus on product implementation and product adoption.
Are both an exceptional strategist as well as an executor.
Are extremely organized and seek continuous process improvement.
Build strong relationships with various stakeholders, to ensure a long lasting partnership in alignment with our Partner Experience principles and high caliber of service.
Use data to inform all aspects of your work.
Have the ability to smell smoke and escalate early, with proposed solutions.
Have 7+ years of experience in project management, with a focus on software deployment and implementation.

Experience implementing within the Federal ecosystem, with collaboration with the VA a significant plus.
Familiarity with systems requiring strict adherence to privacy and security protocols.
Knowledge of tiered support organizations and escalation protocols

14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees
Medical, Dental, and Vision coverage for all full-time employees and their families
Generous HSA Contribution: monthly contributions if you choose a High Deductible Health Plan
Generous paid parental leave for all full-time employees
Family Forming Benefits: resources and financial support to help you build your family
401(k) Matching
Personal Device Allowance: tax free funds for personal device usage
Pre-tax Benefits: access to Flexible Spending Accounts (FSA) and Commuter Benefits
Lifestyle Wallet: monthly contributions for fitness, professional development, coworking, and more
Mental Health Support: dedicated access to therapy and coaching to help you reach your goals

Hybrid role requiring a minimum of 3 days per week in either our Chicago or our San Francisco office
Flexibility for remote work on other days
Approximately 40% travel is expected for this position