Implementation Specialist, Thai Bilingual - Remote
Remote · Field Position - USA · 1+ years experience · Posted Sep 22, 2026
At a glance
- Experience
- 1+ years experience
- Location
- Remote · Field Position - USA
About the role
- The Implementation Specialist (Onboarding Consultant) serves as the primary relationship manager for Thai-speaking restaurant customers during their onboarding journey.
- This role involves managing onboarding plans, conducting remote site assessments, and training restaurant staff on Toast product configurations.
- The position requires working autonomously to meet monthly activation goals while managing a large volume of simultaneous onboarding engagements.
Responsibilities
- Partner with restaurant owners during the Go-Live phase to build onboarding plans within timeline and budget.
- Enable restaurant owners and staff to utilize Toast for managing labor, food costs, table turn time, and guest relationships.
- Conduct remote site assessments to determine networking needs prior to installation.
- Perform remote onboarding and document the installation of the Toast POS system.
- Create and lead onboarding training plans for restaurant staff focused on operational efficiencies.
- Manage several onboarding engagements simultaneously, including books of business of 80+ restaurants.
- Provide remote Go-Live support to assist customers during their first days of usage.
- Troubleshoot problems and provide follow-up training as needed.
Requirements
- Bilingual/Fluent in Thai & English.
- Experience in the Restaurant or Hospitality Industry.
- 3+ years of experience in a role responsible for customer satisfaction and business operations.
- Success operating independently and navigating competing priorities in a changing environment.
- Proven track record of success in meeting and exceeding goals.
- Excellent communication, organizational, and influencing skills.
Preferred qualifications
- 1+ years of experience using a POS software, ideally in the service industry.
- Experience with Salesforce CRM.
- Experience working in the tech industry or for a SAAS company.
- Training, teaching, or development experience.
Benefits
- Competitive compensation
- Cash compensation (overtime, bonus/commissions if eligible)
- Equity
Workplace
- Remote position.
- Hybrid work model that fosters in-person collaboration.
Skills
- Toast POS
- Salesforce CRM
- Project Management
