Inbound Sales Development Representative - Boston

Boston · US - Boston · USD 86,700-119,240 · 1+ years experience · Hybrid · Posted Oct 15, 2026

At a glance

Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.
The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:
- Improving the velocity and stability of software releases, without the fear of end customer outages
- Delivering targeted experiences by easily personalizing features to customer cohorts
- Maximizing the business impact of every feature through the ability to experiment and optimize
- Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types

LaunchDarkly is seeking an experienced Sales Development Representative to manage the first stage of engagement across North America.
This role involves qualifying inbound leads, event MQLs, and accounts showing engagement through account-based programs.
The position requires a mix of consultative follow-up and proactive outreach to convert interest into qualified meetings.

Act as the first point of contact for prospective customers across North America.
Respond rapidly to high-intent inbound inquiries including demo requests, pricing requests, trials, and contact forms.
Own follow-up for event leads, adapting outreach based on the person, account, and engagement history.
Research and proactively engage targeted accounts showing meaningful engagement and buying intent.
Convert qualified interest into sales-ready meetings and opportunities for Account Executives.
Execute coordinated outreach across phone, email, LinkedIn, and other approved channels.
Maintain complete, accurate, and timely activity, qualification notes, and account context in Salesforce.
Partner with North American Account Executives, Marketing, Revenue Operations, and the global SDR organization to improve lead quality and conversion.
Share patterns and feedback from prospects to help the team improve campaigns, events, and content.

At least 1 year of successful SDR or BDR experience in B2B SaaS or a similar environment.
Demonstrated record of setting goals, taking ownership, and delivering measurable results.
Experience communicating with customers, prospects, or other external audiences.
Strong judgment and the ability to operate independently.
Excellent written and verbal communication skills in English.
Confidence to engage senior and technical stakeholders.