Intake Case Specialist - 2025927

world relief

Chicago · USD 23-25 · Onsite · Posted Oct 19, 2026

At a glance

Workplace
Onsite
Location
Chicago
Salary
USD 23-25

Responsibilities

  • Conduct comprehensive assessments with immigrant families, asylum seekers, parolees, and visa holders to identify needs, overcome barriers, and connect them with appropriate community resources.
  • Assist families in accessing and understanding public benefits programs, including Medicaid, All Kids, VTTC, and WIC.
  • Orient participants to the healthcare system by helping schedule and attend appointments, arranging or providing transportation, and assisting with physician communication.
  • Educate families on navigating their new surroundings in Chicagoland and research community resources, such as food pantries, housing support, ESL classes, healthcare, and legal services.
  • Maintain timely, accurate, and confidential digital and physical client files, case notes, and internal database tracking systems.
  • Actively participate in team meetings, program trainings, and supervision check-ins while applying trauma-informed practices and high confidentiality standards.
  • Other duties as assigned.

Requirements

  • Mature and personal Christian faith
  • Committed to the mission, vision, and values of World Relief
  • Desire to serve and empower the Church to impact vulnerable communities
  • Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
  • Valid drivers license, access to reliable vehicle and ability to pass MVR standards
  • Bachelor’s degree in Social Work, Human Services, International Relations, or a related field (or equivalent combination of education and/or direct service experience/customer service experience).

Preferred qualifications

  • Proficiency or fluency in a second language spoken by local client communities (e.g., Spanish, Dari, Pashto, Ukrainian, Russian, Arabic or French) highly preferred.

Benefits

  • Competitive benefits package
  • Employee discount program for full-time employees

world relief

Intake Case Specialist - 2025927

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