At a glance
- Location
- Prague, Czechia
About the role
- As an IT Service Engineer at Make, you will take ownership of all internal IT systems for the business with great impact, autonomy, and visibility.
- You will work very closely with the Celonis IT team as the owner of Make internal IT Systems to help drive progress and support all employees across locations.
Responsibilities
- Set up of devices for all Make employees, including troubleshooting of existing devices and handling employee onboarding
- Be the first point of contact for all Make employees
- Resolve, transfer or escalate 1st level IT tickets raised by internal employees
- Continuous optimization of the digital workplace at Make
- Supporting in building Enterprise technologies together with our System Engineers located around the globe
- Follow and ensure the global valid Make & Celonis IT infrastructure standards
- Develop documentation/user/project guides for employees and administrators.
- Be responsible for maintaining complete inventory records of the company's hardware assets and managing their entire life cycle.
Requirements
- Knowledge and/or experience in a Windows environment (Windows 10, Windows Server 2016)
- Knowledge in an Apple environment (Mac/iPhone)
- Proficiency in basic computer troubleshooting (Mac and Windows)
- Knowledge of Active Directory/Azure AD (security groups/admin accounts)
- Basic knowledge of TCP/IP networks
- Microsoft O365 knowledge
- Proficiency in English
Preferred qualifications
- Knowledge in the administration of Linux systems
- ITIL experience
- Knowledge in IT Project management
- Knowledge in Virtualization technologies
- Basic knowledge of firewall systems and security systems
- Knowledge in the use of IT Ticketing systems such as Jira Service Management
- Ability to document IT processes, changes, and guides
Benefits
- RSUs grant in a rapidly growing company raising its value every day
- Annual bonus
- Multinational team with 42 nationalities creating the future of automation
- Learning & Development plan (online language, professional courses, conference tickets and other trainings) & 2 learning days per year
- Notebook/Macbook and 34'' curved monitor
- 25 days of vacation, 4 sick days, Company day off 31.12.
- 10 care days to care for your loved ones
- Extra parental vacation (3-6 months)
- RSUs grant for a newborn child
- Life insurance
Skills
- Windows 10
- Windows Server 2016
- Mac
- iPhone
- Active Directory
- Azure AD
- TCP/IP
- Microsoft O365
- Linux
- ITIL
- Jira Service Management
