IT Support Specialist

Dubai · 3-7 years experience · Full-time · Onsite · Posted Sep 22, 2026

At a glance

We are seeking a proactive, customer-focused IT Support Specialist based in Dubai to anchor our regional IT operations.
In this role, you will be the primary point of contact for internal employees, delivering white-glove technical support while managing core identity, collaboration platforms, and SaaS systems.
This position bridges traditional IT support and modern systems engineering by leveraging automation, scripting, and modern DevOps practices.

Serve as the first point of contact for internal employees, triaging incoming requests through the ticketing system and established support processes.
Troubleshoot and resolve workstation, laptop, mobile, and basic network issues for on-site staff and remote employees.
Deliver calm, clear support during high-priority incidents, keep users informed, and document work thoroughly through to resolution.
Manage end-to-end employee onboarding and offboarding workflows, ensuring zero-day access provisioning and hardware readiness.
Build and maintain support procedures and employee-facing knowledge base articles.
Partner with business units as a go-to support contact and communicate clearly across the organization.
Track hardware inventory and coordinate on device replacements and repairs.
Assist with password resets, MFA, email, and common productivity-tool issues.
Provide hands-on support for printers, peripherals, and meeting-room technology when on-site help is needed.
Stay eager to learn, take on special projects, and grow into broader IT support responsibilities.

Professional proficiency in English
3-7 years of experience in help desk, internal IT support, or a similar technical support role
Strong experience with supporting user accounts, password resets, MFA, and SSO, specifically with Okta and Google Workspace
Experience with Mobile Device Management (MDM) platforms such as Iru (macOS) and Microsoft Intune (Windows)
Basic understanding of networking fundamentals (TCP/IP, DNS, Wi-Fi, and VPN)
Comfort supporting employees in Slack and other everyday collaboration tools such as Microsoft Office 365
Strong written and spoken English, with the ability to explain technical issues clearly to technical and non-technical colleagues

A weekly lunch stipend of $75/£75 or equivalent
Full health and dental benefits, including a separate budget for mental health
RRSP matching, 401K, Pension Scheme
100% Parental Leave top-up for up to 6 months
Annual enrichment benefits for arts & culture, fitness/wellness, quality time, and workspace improvement credit
Education & learning stipend for conferences, courses, and coaching
6 weeks of paid vacation (30 working days)
Budget for traveling to other offices if remote, plus an annual company offsite
$500 home office stipend