Key Account Manager - SaaS

Glasgow, Scotland · Hybrid · Posted Oct 2, 2026

At a glance

This is a new role created to build a dedicated Account Management function from the ground up for Berkeley Myles Group.
The Key Account Manager will own and grow an existing base of 700+ SME manufacturing customers, focusing on retention, licence expansion, and module growth.
The role reports to the Commercial Director and involves managing the customer lifecycle through adoption, expansion, and advocacy.

Own and grow the full customer base of 700+ SME manufacturers.
Build trusted relationships with production, operations, finance, and IT stakeholders.
Develop and execute account plans focused on retention, licence expansion, and module growth.
Lead commercial conversations on renewals, upsell, and expansion.
Consistently meet or exceed quarterly and annual retention and expansion revenue targets.
Identify growth opportunities within accounts by working with Support, Implementation, and Product teams.
Spot accounts missing key modules and build the case for adding them.
Guide customers through the transition from perpetual to subscription licensing.
Maintain disciplined CRM and forecasting hygiene in HubSpot.
Support customers through the Javelin integration and the move to a new cloud platform.

3+ years of experience in software/SaaS account management, customer success, or a commercial growth role.
Proven track record of consistently hitting or exceeding revenue/retention targets.
Proven experience managing renewal and expansion conversations against named commercial targets.
Ability to build trust with senior stakeholders (ops, production, finance) inside SME businesses.
Confident, organised, and structured approach to CRM and account planning.
Ability to operate independently and build new processes.
Willingness to travel to customer sites across the UK.