At a glance
- Experience
- 5+ years experience
- Workplace
- Remote
- Location
- Remote
About the role
- The Lead Product Designer will take ownership of a critical area of the Mark43 product portfolio, setting direction and leading cross-functional teams from discovery through delivery.
- This senior individual contributor role involves partnering with Product and Engineering to solve complex problems for first responders, including law enforcement, firefighters, EMS, and 911 dispatchers.
Responsibilities
- Set the design direction for a critical product area by identifying key customer and product problems.
- Lead complex initiatives from discovery through delivery, including research and synthesis of insights.
- Make product tradeoffs by balancing user needs, technical constraints, business priorities, and long-term strategy.
- Work directly with first responders to understand high-stakes workflows and reduce cognitive load.
- Design across environments and devices, including dispatch workstations, laptops, tablets, and mobile applications.
- Provide design critique, contribute to design systems and patterns, and mentor other designers.
- Present product vision and design recommendations to customers and senior leadership.
- Explore the application of AI and emerging technologies to improve public safety workflows.
- Refine interactions, review implementation with Engineering, and address edge cases to ensure high-quality product delivery.
Requirements
- 10+ years of professional product design experience with a portfolio demonstrating significant ownership.
- 5+ years of experience designing complex enterprise SaaS products or similarly sophisticated systems.
- Track record of leading design for a substantial product area from discovery through shipped outcomes.
- Strong product judgment with the ability to navigate between customer needs, strategy, and execution.
- Deep experience with qualitative and quantitative research methods.
- Ability to partner with Product and Engineering leaders and influence decisions without formal authority.
- Excellent interaction and visual design skills.
- Ability to communicate complex design decisions clearly to diverse stakeholders.
- Comfort operating in a fast-moving, ambiguous environment.
Preferred qualifications
- Experience in public safety, law enforcement, fire, or EMS software
- Experience designing for situational awareness or maps
- Experience with responsive design
- Experience with native iOS or Android applications
- Experience with multimodal interactions
- Experience with AI/ML-powered products
Workplace
- Remote-friendly environment with offices in New York, Boston, and Manchester, UK.
Skills
- Figma
- Interaction Design
- Visual Design
- Systems Thinking
- Product Strategy
