Legal Operations Team Lead
Bengaluru · India Locations · 3+ years experience · Posted Sep 25, 2026
At a glance
- Experience
- 3+ years experience
- Location
- Bengaluru · India Locations
About Stripe
- Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the role
- The Legal Operations Team Lead will manage a team of Associates within the Stripe Delivery Center.
- This role operates in a player-coach capacity, focusing on performance management, mentorship, and operational excellence.
Responsibilities
- Manage the operational performance of the team to deliver KPIs
- Manage capacity and scheduling, dividing and assigning work between team members
- Ensure the team has the skills and resources needed to be successful
- Set clear goals and expectations for individual and team performance
- Foster a culture of continuous improvement to refine team processes and procedures
- Support recruitment and hiring initiatives
- Coach and mentor individuals for career progression
- Provide continuous performance feedback and facilitate formal performance reviews
- Drive initiatives to make the team a welcoming place to work
- Implement process improvements to enhance productivity and user experience
Requirements
- 3+ years experience leading operations teams
- Excellent interpersonal and communications skills
- Exemplary planning and time management skills
- Proven ability to collaborate effectively with cross-functional stakeholders
- Previous experience mentoring others and providing constructive feedback
- Ability to motivate the team and keep them engaged
- Proven ability to be subject matter experts in the relevant line of business
- Previous experience in a team lead or people management role
- Prior experience in customer service or internal/external user-facing operations
Preferred qualifications
- Uses data to set priorities, track progress, and spot trends
- Comfortable building or maintaining dashboards and interpreting operational metrics
- Brings numbers into conversations naturally and grounds decisions in evidence
