Manager, IT Operations (North-West Nigeria)
Katsina, Katsina, Nigeria · Katsina · 5-10 years experience · Posted Oct 11, 2026
At a glance
- Experience
- 5-10 years experience
- Location
- Katsina, Katsina, Nigeria · Katsina
About the role
- The IT Manager role will ensure the provision of superior customer service throughout the business, through the maintenance, enhancement, and efficient operation of IT functions.
- Additionally, the role will include responsibility for ensuring the security and integrity of IT operations and systems, as well as the line management of IT officers and associates.
Responsibilities
- Provide the first point of IT Support contact for all local staff, covering all hardware, software, and associated peripherals
- Manage service requests and related service desk tickets, planning and prioritizing systematically to minimize backlog and ensure operational efficiency in ESPOIR’s designated service desk system
- Troubleshoot technical issues to resolution and/or escalate to colleagues, suppliers, or partner organizations as required
- Monitor and manage the operational performance
- Ensure that standard operating procedures and all relevant IT governance and processes are implemented and adhered to
- Deploy computers, school technology, and associated peripherals including new installations and redeployment of existing equipment
- Install and configure operating systems and software to agreed standards under the direction of the Director of IT and other senior IT personnel
- Recommend, source, install, and maintain network equipment such as firewalls, routers, and switches
- Manage the local area network and internet connection and ensure network security through the installation of appropriate hardware and software, as well development of IT policies
- Manage IT infrastructure improvement projects, including scheduling and budgeting
Requirements
- Excellent technical knowledge of PC hardware
- Working technical knowledge of current protocols, operating systems, and standards
- Software and hardware troubleshooting
- Windows desktop (7/8/X) and Windows Server (at least 2012) experience as well as Microsoft Office support and Active Directory administration
- Routers, switches, and firewall experience
- Knowledge of Android technologies, smartphones, LAN and Wifi configurations
- Experience with admin of Microsoft systems such as Navision, IIS, or Sharepoint
- Experience with cloud services, in particular AWS
- A Degree from a recognized university with top marks in Computer Science or a related discipline
- 5-10 years of relevant IT/industry work experience
Preferred qualifications
- Relevant Microsoft certification is a plus
Skills
- PC Hardware
- Windows Desktop
- Windows Server
- Microsoft Office
- Active Directory
- Routers
- Switches
- Firewalls
- Android
- LAN
- Wifi
- Navision
Show all 15 skills
- IIS
- Sharepoint
- AWS
