At a glance
- Workplace
- Hybrid
- Location
- London - England
Responsibilities
- Lead, coach, and develop a team of sales support specialists, setting clear priorities and service expectations and supporting individual and team performance.
- Ensure all contractual documentation is complete, accurate, and compliant with company policies and established commercial requirements.
- Support Sales teams with contract preparation, validation, processing, renewals, amendments, and related administration activities.
- Ensure timely execution of customer agreements to enable revenue recognition and service delivery.
- Partner with Finance, Legal, Operations, Revenue Operations, Pricing, and other stakeholders to resolve contract-related issues and prevent processing delays.
- Monitor service levels, contract turnaround times, renewal tracking, and backlog management, taking corrective action where performance falls below expectations.
- Provide regular reporting, operational insights, and recommendations to leadership teams on volumes, service performance, risks, and improvement opportunities.
- Document and improve contract administration workflows, identifying opportunities to streamline processes through intelligent automation and generative AI technologies.
Requirements
- At least 8 years’ relevant experience in contract administration, commercial administration, sales support, business operations, deal desk, quote-to-cash, or sales operations, including at least 3 years’ experience leading or supervising a team.
- Strong knowledge of commercial contracting principles and contract administration practices.
- Knowledge of CRM, CPQ, and contract management systems such as Salesforce, RevCloud, Microsoft Dynamics, SAP, or DocuSign.
- Experience creating process documentation and managing operational workflows.
- Experience identifying opportunities to streamline workflows through intelligent automation and generative AI technologies.
- Strong attention to detail, organization, prioritization, and problem-solving skills.
- Ability to collaborate effectively across Sales, Finance, Legal, Operations, Technology, and other business functions.
- Demonstrated leadership skills in managing and motivating teams.
- Proficiency in Microsoft Office Suite skills
Skills
- Salesforce
- RevCloud
- Microsoft Dynamics
- SAP
- DocuSign
- Microsoft Office Suite
