Manager, Starlink Customer Success (Asia-Pacific & Oceania)

Hawthorne · Bastrop, TX · Redmond, WA · 2+ years experience · Hybrid · Posted Oct 9, 2026

At a glance

As the Manager, Starlink Customer Success (Asia-Pacific & Oceania) at SpaceX, you will lead the team responsible for our enterprise reseller business across Asia-Pacific, including Australia, New Zealand, and the Pacific Islands.
This is a player-coach role where you will set clear priorities, coach and develop your team, and hold a high bar for performance while managing enterprise customers across multiple countries or markets.

Lead, hire, and develop a team of Customer Success Managers, Leads, and Specialists across Asia-Pacific and Oceania
Grow revenue across an existing book of enterprise resellers
Help the team identify and close opportunities for customers to expand their use of Starlink across hardware, service, data, and products
Build hardware and service forecasts that leadership can rely on, with a clear view of opportunities and risks across markets
Develop a clear view of where demand is growing across the region and what is required to turn that demand into revenue
Work through billing, payment, regulatory, capacity, logistics, product availability, and activation issues when they are blocking growth
Partner with Sales, Channel Sales, Finance, Tax, Engineering, Operations, Support, and Logistics to move customer opportunities forward
Align closely with regional Sales and Channel Sales teams so resellers receive a clear and consistent message across markets
Identify problems that repeat across countries and work with the right teams to solve them at scale
Build strong coverage and operating discipline across a team working with customers in widely separated time zones

Bachelor’s degree or equivalent professional experience
6+ years in customer success, account management, sales, or another commercial role for a technical product
3+ years owning and growing a book of existing customers, with direct responsibility for revenue, retention, or expansion
2+ years of direct people management
Experience managing enterprise customers across multiple countries or markets

Strong track record of growing revenue within existing enterprise accounts
Experience leading a commercial book across Asia-Pacific and Oceania
Experience managing customers across geographically distributed markets with different regulatory, billing, logistics, and product requirements
Commercial mindset with the ability to understand a customer’s business, find opportunities, and turn them into revenue
Experience leading geographically distributed teams responsible for customer and revenue goals
Strong financial understanding, including pricing, billing, collections, and payment terms
Experience working through complex customer issues across logistics, regulatory requirements, capacity, billing, or operations
Experience in telecommunications, satellite, connectivity, networking, or another technical industry

Must be willing to work onsite five days per week
Must be willing to travel regularly throughout Asia-Pacific and Oceania and to other SpaceX locations
Must be available for early mornings, evenings, and occasional weekends to support customers across regional time zones and commercial deadlines
Must be able to meet requirements for international travel