At a glance
- Experience
- 6-9 years experience
- Workplace
- Hybrid
- Location
- Gurgaon · APAC
About the role
- As a Marketing Manager (Account Management & Operations) within Google’s Consumer Marketing team, you will act as the central account manager and operational driver responsible for scaling Google Search in India. You will serve as the key liaison connecting internal business stakeholders with external agency partners to deliver high-impact marketing initiatives on time and within scope.
Responsibilities
- Act as the primary day-to-day Account Manager for agency partners including creative, media, digital, and research, leading the briefing process, scope of work (SOW) management, timeline adherence, and agency evaluation.
- Serve as the central point of contact for internal cross-functional teams including Product Marketing, Brand, Legal, PR, and Policy, managing expectations, gathering requirements, securing alignment, and driving consensus.
- Maintain structured communication routines, status meetings, executive updates, and relationship management cadences to ensure seamless collaboration.
- Manage the operational lifecycle of integrated campaigns from brief intake, asset production, and multi-channel media deployment to post-campaign reporting.
- Design, implement, and maintain scalable operational frameworks, standard operating procedures (SOPs), and approval pipelines to reduce campaign turnaround times.
- Manage campaign budgets including purchase order (PO) creation, vendor onboarding, contract compliance, invoicing, budget tracking, and financial reconciliation.
- Proactively identify operational bottlenecks, resourcing constraints, and delivery risks, implementing timely mitigation plans.
- Track and report on operational KPIs, campaign milestones, asset delivery status, and agency performance metrics through operational dashboarding.
- Collaborate with research agencies to ensure consumer insights are operationalized effectively into campaign briefs and product strategies.
- Leverage project management tools and integrate generative AI tools into everyday workflows to automate administrative tasks, optimize reporting, and drive operational efficiency.
Requirements
- Bachelor's degree or equivalent practical experience.
- 6–9 years of experience in Marketing Account Management, such as Client Servicing or Account Management at top creative or media agencies, and Marketing Operations within a tech or consumer brand.
- Proven track record of managing multi-agency setups and delivering complex, multi-channel marketing campaigns.
Preferred qualifications
- Deep expertise in running complex accounts, client servicing, agency management, negotiation, and contract/SOW handling.
- Strong hands-on experience with marketing project management tools, budget management systems, and creative production pipelines.
- Exceptional interpersonal skills with the ability to influence cross-functional teams and liaise effectively with senior leadership.
- Comfortable working with data to evaluate campaign operations, track budgets, and optimize workflows.
- Passion for technology and modern digital tools, with a demonstrated curiosity and ability to quickly adopt AI tools to enhance operational efficiency and productivity.
Workplace
- Hybrid workplace model (#LI-Hybrid)
Skills
- Account Management
- Client Servicing
- Marketing Operations
- Budget Management
- Vendor Onboarding
- Project Management Tools
- Generative AI Tools
