Marketing Operations Manager

Remote · USD 80,000-100,000 · 2-4 years experience · Remote · Posted Sep 29, 2026

At a glance

The Marketing Operations Manager will support the execution and day-to-day operations of member engagement marketing across the full member journey.
This role focuses on campaign execution, project coordination, and vendor management rather than platform administration.
The position involves working cross-functionally with Customer Success, Member Services, and Product teams to ensure smooth project delivery.

Execute and QA member campaigns across email, SMS, landing pages, and direct mail.
Coordinate direct-mail production, including job submission, proofs, and in-home tracking.
Manage marketing intake and triage in Linear, prioritizing and routing requests.
Build and manage the backlog of marketing ideas and experiment tests.
Drive new-customer launch checklists end to end across internal and external partners.
Create and update member-facing content and assets in Canva.
Coordinate larger creative work with design partners.
Pull campaign and channel performance data to support optimization decisions.
Manage benefit-fair materials, swag inventory, and shipments to field teams.
Partner with automated and AI-assisted workflows to ensure quality and streamline repetitive tasks.

2-4 years in a marketing coordinator, marketing operations, or lifecycle marketing execution role.
Experience supporting multi-channel campaign execution across email, SMS, landing pages, and/or direct mail.
Hands-on experience in a customer engagement platform such as Braze or Iterable.
Strong organizational and project-coordination skills using ticketing systems like Linear, Asana, or Jira.
Experience coordinating external vendors and print/direct-mail production.
Comfort with hands-on logistics such as events, fulfillment, and inventory.
Strong writing and communication skills for creating member-friendly content.
Familiarity with design tools such as Canva, Figma, or Adobe Creative Suite.
Comfort working alongside automation and AI tools.
Detail-oriented with the ability to thrive in a fast-paced, cross-functional environment.

Interest in healthcare, digital health, or improving the consumer healthcare experience.