Membership Director - Miami

Soho Beach House Miami, 4385 Collins Ave, Miami Beach, FL 33140 · Soho Beach House Miami · 10+ years experience · Remote · Posted Oct 9, 2026

At a glance

Experience: 10+ years experience
Workplace: Remote
Location: Soho Beach House Miami, 4385 Collins Ave, Miami Beach, FL 33140 · Soho Beach House Miami

The Membership Director, Miami is responsible for overseeing the development, acquisition, and retention of Soho House members.
This role drives membership growth, leads and manages the local Membership team, ensures a high standard of member experience, and significantly contributes to the overall success of the business.
The Director will work closely with House, regional, and global teams to meet quarterly and annual membership targets while building and nurturing a vibrant member community.

Deliver the full membership budget each year, in line with weekly revenue targets and quarterly and annual targets for both new application approvals and member retention.
Develop and deliver a comprehensive membership strategy with clear plans across acquisition and retention, monitoring performance and adjusting throughout the year as needed.
Develop strategies for key renewal groups and manage and execute retention plans both offsite and onsite to mitigate churn.
In close partnership with the Area General Manager, lead the Membership team, ensuring clear roles, responsibilities, and accountability across the function.
Build, grow, and manage the Membership Committee, ensuring it is balanced and reflects the House Identity Plan.
Oversee the membership application and approval process to ensure all approved members meet Soho House's standards of quality and creativity.
Ensure all new members receive a high-quality introduction to the House, its community, values, rules, and membership experience.
Develop and lead a proactive outreach strategy, building a strong and consistent pipeline of prospective members aligned with the House identity and membership targets.
Lead efforts to address member behaviour and conduct issues, working closely with the Membership and House teams to handle sensitive conversations.
Spend significant time in the House throughout the week, including appropriate evenings and weekends, maintaining a visible and approachable presence with members.

Over 10 years of experience with strong leadership skills and a proven track record of managing high-performing teams and large budgets.
A minimum of 5 years experience managing teams in different markets within USA, including a strong knowledge of consumer behaviour, cultural insights, and ability to translate into revenue growth.
Extensive network and experience in creative industries.
Demonstrated expertise in driving and retaining membership and/or sales into a similar business.
Exceptional communication and interpersonal skills, with the ability to engage and inspire others, with extensive experience building and leading presentations.
Data-driven approach to membership management, with the ability to interpret and act on key metrics.
Passion for creativity, community building, and hospitality.

Career Development: progress career domestically or internationally as well as managerially or technically
Soho Impact: empowering the Soho House Community to make positive change through mentoring, apprenticeship, local outreach, and sustainability
Learning & Development: extensive range of internally and externally run courses available for all employees
Cookhouse & House Tonic: monthly calendars, trips, trainings, and events celebrating passion for food and drink
Team Events: fitness sessions, cinema screenings, and art classes held each month
Team Meal: substantial meal provided free of charge whilst on duty in Houses & Restaurants