Merchant Operations Manager

London, United Kingdom - Deliveroo · Full-time · Hybrid · Posted Oct 8, 2026

At a glance

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do.
We’re looking for a Merchant Operations Manager to join our London team in this hybrid role.
You’ll help us improve the delivery operations associated with our largest and highest volume restaurant and grocery partners, ensuring seamless partner launches and optimal delivery performance.

Drive delivery operational excellence: Proactively diagnose, resolve, and report on operational bottlenecks for high-volume partners, testing and scaling systematic solutions cross-functionally.
Champion partner feedback in Product: Collaborate closely with Product teams to ensure the voice of the partner is embedded into new feature development and lead rollout across internal and external stakeholders.
Lead partner expansion and launches: Own operational readiness for expanding existing partners and rolling out new sites, ensuring high operational performance from day one.
Partner with Commercial teams: Attend partner Monthly and Quarterly Business Reviews to provide operational updates, align KPIs, and equip commercial leads with tools to improve site performance.
Deliver impactful cross-functional projects: Lead high-impact strategic initiatives (such as Back to Basics and Pay for Performance frameworks), using data to build compelling business cases for senior stakeholders.

Proven stakeholder management & influence: Track record of developing strong working relationships with internal and external partners, with demonstrated ability to gain buy-in for strategic initiatives.
Structured project management: Demonstrated experience managing complex, cross-functional projects and stakeholders in a structured, logical way to deliver measurable outcomes.
Data-driven analytical skills: Strong capability to navigate complex data, identify key operational insights, and present clear, compelling business cases.
Proactive problem solver: Inquisitive mindset with a proven ability to challenge the status quo, diagnose operational gaps, and test scalable solutions.
Negotiation & commercial acumen: Ability to align operational performance with commercial strategy, leveraging relationships and robust proposals during partner negotiations.