Mortgage Product Strategist
Remote · San Francisco · New York · 10+ years experience · Full-time · Remote · Posted Sep 29, 2026
At a glance
- Experience
- 10+ years experience
- Employment
- Full-time
- Workplace
- Remote
- Location
- Remote · San Francisco · New York
About Valon
- Valon is building the AI-native operating system for regulated finance, starting with mortgage servicing.
- We're a Series C company backed by a16z, transforming industries that others have written off as too complex to innovate.
- Rather than build on top of broken legacy systems, we took a different approach: we built and operate our own mortgage servicing business managing $110+ billion in loans. This wasn't the end goal, it was how we deeply understood the complexity needed to build software that actually works in regulated industries.
- The results speak for themselves. We've transformed mortgage servicing from a 0% margin business into 60%+ margins while dramatically improving customer experience. Major enterprise contracts are now deploying across the industry.
- ValonOS is our unified platform that makes every process structured and programmable and it is perfectly positioned for the AI era. When everything flows through one system with rich data, AI agents don't just automate tasks, they continuously improve entire operations. Mortgage servicing is just the beginning of our vision to transform regulated industries and beyond.
About the role
- As a Product Strategist, you will shape the development of Valon's SaaS servicing platform, focusing on Foreclosure and Bankruptcy processes, and then own the rollout with enterprise clients.
- This is a hybrid role blending project management, problem-solving, and strategic collaboration, bridging complex operational needs with Valon's servicing system.
Responsibilities
- Act as a mortgage servicing subject matter expert to help shape business requirements that ultimately become product features.
- Engage with clients across the deployment cycle — from sales demos to enablement to product support.
- Serve as a product expert; educate clients on how to use Valon's system successfully.
- Understand client needs and tailor solutions that drive measurable outcomes.
- Collaborate with tech teams (Product, Engineering, Ops) to translate feedback into feature requests and platform improvements.
- Travel as needed (approx. 25-50%) to support client implementations.
Requirements
- 10+ years of mortgage servicing experience, with strong domain knowledge of most mortgage servicing industry concepts.
- Direct experience managing the technical and operational implementation of a new servicing system.
- Client-facing experience.
Preferred qualifications
- Prior experience with Foreclosure & Bankruptcy preferred.
Benefits
- Competitive salary
- Equity stake in the company
- 401k plan
- Comprehensive medical, dental, & vision benefits
- Commuter benefits for public transportation, rideshare services, and parking expenses
- Company wide orientation and learning & development opportunities
- Quarterly budgets for team and company outings
- Flexible paid time off, sick days, and 11 company holidays
- 12 weeks fully paid baby bonding time for both birthing and non-birthing parents
Workplace
- Travel as needed (approx. 25-50%) to support client implementations.
