New Partner Experience Advisor - Mandarin Speaking

Deliveroo · Manchester · Full-time · Hybrid · Posted Oct 14, 2026

At a glance

The New Partner Experience (NPX) Advisor serves as the vital link for newly signed partners during their first two months on the platform.
This role ensures partners have the tools, confidence, and strategy to build for long-term success in a fast-paced commercial environment.

Lead Partner Relationships: Act as the primary relationship lead for newly signed restaurants, ensuring they are built for success and remain highly engaged with the platform.
Consult on Growth: Educate partners on how to make their menus stand out and encourage the use of advertising tools to drive consistent order volume.
Liaison & Coordination: Serve as the bridge between your restaurant partners and internal teams, such as the photography team, to ensure their digital storefront looks world-class.
Build Lasting Trust: Manage high-quality outbound calls to resolve partner issues promptly, building the trust necessary for a long-term partnership.
Operational Excellence: Handle administrative tasks for each restaurant you manage with precision, ensuring they are comfortable with our processes and systems.

Fluent in English and Mandarin
Strong Communication: An excellent phone presence with the confidence to lead regular outbound calls and the empathy to listen to partner needs.
Target-Driven Mindset: Proven ability to work toward demanding targets while maintaining high standards of quality and attention to detail.
IT Literacy: Proficient in using a range of Microsoft software.
Emotional Intelligence: The ability to build rapport quickly and navigate partner challenges with a proactive, "get up and go" attitude.
Organisational Skills: High attention to detail with the ability to manage the administrative lifecycle of multiple restaurant partners simultaneously.