Operations Associate - Payments

Remote · San Francisco · 2+ years experience · Remote · Posted Sep 29, 2026

At a glance

Snorkel AI is seeking a Payments Operations Associate to manage the compensation lifecycle for a network of Expert Contributors.
The role involves investigating and resolving payment discrepancies while working at the intersection of data operations, finance, and product teams.
This position requires a detail-oriented operator to manage complex pay structures and support contributor-facing communications.

Own the day-to-day queue of payment support tickets and serve as the primary point of contact for expert-facing communications.
Investigate ticket issues by auditing contributor data and complex payment systems with dynamic bonus structures.
Resolve contributor pay disputes with clear, professional communication.
Build and maintain SQL queries, scripts, automations, and payment audit dashboards.
Collaborate with Delivery, Operations, Finance, and Engineering to troubleshoot discrepancies and streamline payment workflows.
Maintain payment compliance and data traceability for operations, audit, and accounting purposes.

2-3 years of experience in a customer support, payments, payroll, or finance operations role.
Exposure to 1099 gig contractor compliance or payment strategy design.
Demonstrated customer support experience owning end-user or customer-facing communications.
Technically proficient in SQL, Google Sheets, and scripting/automation tools.
Experience with workflow automation tools such as Airtable or Zapier.
Experience with reporting/dashboard tools such as Looker, Tableau, or Omni.
Strong organizational and time-management skills with the ability to manage a high-volume ticket queue.
Clear written and verbal communication skills.
Bachelor's degree in Finance, Accounting, Business, Engineering, or a related field, or equivalent relevant work experience.

Understanding of Generative AI data workflows, such as data annotation/labeling, LLM prompt design, fine-tuning, and evaluation.
Experience working in or adjacent to data operations, expert networks, or human-in-the-loop systems.