Accounts Receivable & Collections Specialist

Remote · USD 78,000-95,000 · 7+ years experience · Remote · Posted Sep 28, 2026

At a glance

The Accounts Receivable & Collections Specialist is an individual contributor role focused on complex account resolution, customer follow-through, and timely cash collection.
The role supports the company's Order-to-Cash operations within a fast-paced SaaS environment.

Manage a portfolio of customer accounts and drive timely collection of outstanding receivables.
Investigate and resolve complex payment issues, including unapplied cash, short payments, disputed invoices, billing discrepancies, purchase order issues, and account reconciliation items.
Research unapplied customer payments by reviewing remittances, invoices, contracts, customer communications, and payment history.
Own issues from identification through resolution, with timely follow-up to customers and internal stakeholders.
Negotiate payment commitments while maintaining positive customer relationships.
Document collection activity and customer communication accurately in NetSuite and related systems.
Work closely with Billing, Revenue, Customer Success, Sales, Support, and Finance to resolve customer payment issues.
Escalate high-risk accounts appropriately and recommend practical solutions.
Analyze aging trends, unapplied cash, and recurring collection issues to identify root causes.
Recommend opportunities to improve collection efficiency and reduce future payment issues.

Bachelor’s degree in Accounting, Finance, Business, or a related field, or equivalent experience.
7+ years of progressive B2B accounts receivable and commercial collections experience.
Demonstrated ability to research and resolve complex AR issues independently.
Strong analytical and reconciliation skills with the ability to identify root causes of payment discrepancies.
Excellent written and verbal communication skills with both internal teams and external customers.
Proven ability to manage multiple priorities simultaneously in a fast-paced environment.
Strong organizational skills with exceptional attention to detail.
Self-motivated with a strong sense of ownership and accountability.