Operations Specialist (Bangkok Based - Relocation Provided)

Bangkok · Bangkok (One Bangkok Office) · 3+ years experience · Posted Oct 6, 2026

At a glance

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
Get To Know Our Team:
As an Operations Specialist you will be responsible for processing and coordinating operational requests and projects to support our B2B partners (Managed and/or Self Serve) during the different parts of their partner journey - from sign-up, on-boarding and payouts to optimizing our internal and external partner Knowledge Center.
You will be responsible for driving innovation and quality improvement projects and are expected to be an expert in one or more of the operations area:

As an Operations Specialist you will be responsible for processing and coordinating operational requests and projects to support our B2B partners during the different parts of their partner journey.
You will be responsible for driving innovation and quality improvement projects and are expected to be an expert in one or more operations areas including managed partners and self-serve.

Support: Handling of operations ticket inbound from our Commercial team and Partners and other internal stakeholders
Projects: Innovate the existing processes by initiating and driving medium sized projects to improve efficiency, quality and/or Partner experience
Coordinate with the Legal, Privacy and Fraud, Finance and/or Accounts Payables departments to ensure smooth contractual or financial facilitation
Apply critical thinking and independently drive improvements across the team
Share knowledge and best practices across teams, both centrally and in the regions
Creating and documenting the processes to be followed by the commercial teams and operational teams
Handling of ticket inbound from Partners (Self Serve)
Maintaining high service levels according to set SLAs
Provide peer training and support to newly onboarded members of the team
Draft contracts using guidance & legal playbook for Central teams and approve or reject proposed changes from partners

Operational & project leadership: 3+ years' experience in Global Operations (preferred), with a strong operational mindset and a track record of leading cross-functional initiatives from planning through execution.
Analytical and commercially minded: Results-driven, with strong analytical skills, excellent attention to detail, and a critical mindset.
Organised and adaptable: Able to manage multiple, competing projects to deadlines and thrive in a fast-paced, ambiguous environment, with a high ability to learn quickly.
Excellent communicator and relationship builder: Fluent in spoken and written English, able to explain complex problems simply to senior stakeholders, manage expectations, and secure internal resources, with high integrity and a strong customer service ethos.
Proactive owner: Independent, self-motivated, and willing to Be Brave and Own It, while holding yourself and your colleagues to high standards.

Analytical & project skills: Able to build, interpret, and act on reports, with good project management skills.
Systems proficiency: Experience with Microsoft Word, Excel, MySQL, and Salesforce or other CRM/ticketing systems.
Technical knowledge: SQL knowledge, particularly valuable for Payments and Product roles, plus product or tech experience for Product.
Function-specific background: A legal background for Contracting, or commercial and analytical skills for Partner roles.