At a glance
- Workplace
- Hybrid
- Location
- San Francisco
About the role
- The People Consultant independently manages advisory cases that require deeper diagnosis, tailored coaching, or problem-solving beyond AI guidance. This role supports managers across the full lifecycle, addressing leadership effectiveness, team dynamics, performance management, and early-stage employee relations.
Responsibilities
- Coach managers on leadership effectiveness, employee development, feedback, engagement, team dynamics, and organizational change.
- Independently assess and resolve advisory cases that require individualized support beyond AI guidance and standard playbooks.
- Diagnose root causes of performance challenges, communication breakdowns, interpersonal conflict, and organizational barriers to recommend sustainable solutions.
- Guide managers through performance improvement plans, sensitive conversations, documentation, and related employment decisions within delegated authority.
- Apply established risk and escalation frameworks to determine when matters require Employee Relations & Compliance (ER&C), Employment Legal, Strategic PBPs, Labor Relations, or regional specialists.
- Maintain clear case documentation, track agreed actions, and assess the effectiveness of interventions to support lasting outcomes.
- Identify recurring case themes, gaps in AI guidance, and opportunities to improve coaching content, knowledge resources, workflows, and escalation criteria in partnership with AI resource teams and Enablement.
Requirements
- 5+ years of relevant professional experience with a Bachelor’s degree, or 3+ years with a Master’s degree, in Human Resources, HR Business Partnering, Employee Relations, management coaching, organizational development, or a related advisory discipline.
- Demonstrated ability to independently manage complex advisory cases, diagnose root causes, and exercise sound judgment within established decision-making boundaries.
- Strong coaching, communication, conflict resolution, and stakeholder management skills, including the ability to guide managers through sensitive conversations and challenging decisions.
- Working knowledge of leadership effectiveness, team development, performance management, employee engagement, early-stage employee relations, and appropriate specialist handoffs.
- Experience using AI-enabled tools and digital platforms to assess guidance, identify limitations, and determine when individualized human support is needed.
- Ability to assess risk, recognize patterns across cases, recommend practical improvements, and help managers build the skills and confidence to resolve future challenges independently.
Benefits
- Supporting Your Well-Being
- Driving Social Impact
- Developing Talent and Fostering Connection + Community
Workplace
- Hybrid role
- Requires working in the San Francisco or Chicago office 2 days a week
Skills
- Human Resources
- HR Business Partnering
- Employee Relations
- Management Coaching
- Organizational Development
- Performance Management
- Conflict Resolution
- Stakeholder Management
- AI-enabled Tools
