Global People Operations - Systems Administrator

Bengaluru · India Locations · Posted Sep 24, 2026

At a glance

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

The People Systems Operations Administrator supports the day-to-day work that keeps Stripe’s People technology running accurately and reliably.
This is a hands-on operations role within the Service Delivery Center and wider People Solutions team.
The position owns a defined set of routine tier 1 and tier 2 operational work across Workday and related People Systems.

Monitor the Salesforce case management queue and Jira requests for People Systems work.
Triage incoming requests by urgency, business impact, data sensitivity, and defined support process.
Resolve standard requests using documented procedures, and route exceptions or higher-complexity work to the appropriate People Systems owner.
Monitor the Workday inbox for business process errors, stuck transactions, alerts, and other operational issues.
Complete routine Workday support tasks, including standard access requests, account maintenance, and operational follow-up.
Assist with release readiness by reviewing assigned Workday updates, completing test steps, documenting results, and escalating issues found during testing.
Intake and triage Workday reporting and data requests, confirming required information and routing requests to the right owner.
Maintain runbooks, Trailhead content, standard operating procedures, and request templates so guidance stays current.
Support data-quality checks and follow established processes to correct or escalate issues.
Participate in regular reviews of queue trends, service levels, documentation gaps, and operational risks.

Experience in People operations, HR administration, systems support, service delivery, or another operations role involving high-volume, process-driven work.
Strong attention to detail, particularly where accuracy affects People records, access, payroll, compliance, or reporting.
Ability to work through a queue independently, prioritize requests, follow defined processes, and escalate issues at the right time.
Clear written communication and comfort giving requesters concise status updates.
Experience using Jira, Salesforce, or a similar case-management or ticketing tool.
Comfort learning enterprise systems and following structured procedures across multiple tools.
Strong organization skills and a consistent approach to documenting work and following requests through to resolution.
Good judgment when working with confidential information.

Experience supporting Workday, including Core HCM, business processes, security administration, reporting, or Workday inbox monitoring.
Experience handling reporting requests, data access requests, and standard user provisioning.
Experience supporting cyclical People programs, compliance activities, audit requests, or system-release testing.