Pharmacy Partner Coordinator l St. Louis

Chesterfield · Pittsburgh · Onsite · Posted Oct 7, 2026

At a glance

As a Pharmacy Partner Coordinator, you will be the primary point of contact for external pharmacy partners and maintain effective communication regarding daily billing and operational inquiries.
You will manage internal processing and shipping escalations, investigate and report potential incidents, and ensure shipment processing times align with company standards.

Manage all aspects of internal processing and shipping related escalations and needs, including expedited shipping requests and reshipments.
Identify orders pending shipment on a daily basis with appropriate follow up and resolution.
Document all pertinent information and data discovery according to operating procedures.
Collaborate with pharmacist team to resolve billing, clinical and inventory inquiries received from external pharmacy partners.
Solve complex escalations that arise from other operational departments to ensure orders continue progressing as expected.
Collaborate internally with multiple departments to ensure operational inefficiencies and/or potential issues are identified and escalated.
Provide routing information and shipping instructions to external pharmacy partners to ensure deliveries arrive on time and at the correct location.
Confirm routing and shipping information for all mail deliveries, keeping a meticulous record of shipments, including confirmation of delivery.
Monitor and manage open patient and pharmacy-reported incidents quickly and decisively, reporting required incidents in Healthicity.
Review daily reporting to ensure the business is on target to meet and exceed outcomes.

At least three years of pharmacy experience with demonstrated success in resolving third-party claims.
High school diploma or GED required.
Exceptional verbal and written communication skills.
Strong analytical thinking, sound judgment, and a solid operational mindset.
Commitment to delivering exceptional patient care.
Ability to collaborate effectively within team and cross-functionally.
Advanced technical aptitude with the capacity to quickly learn and adapt to complex software systems.
Experience with Google Suite.

Health, Dental & Vision – Multiple plan options from day 1
Well-being Support – Employee Assistance Program with counseling, wellness coaching, legal/financial advice, and more
Vacation – Accrue up to 80 hours (2 weeks) in year one
Paid Sick Time – 40 hours per year
Holidays – 9 paid holidays + 2 floating holidays per year
Parental Leave – 12 weeks paid (birthing) / 4 weeks paid (non-birthing), including adoption and foster placement
401(k) – Traditional and Roth options
Life & Disability Insurance – Provided at no cost
Commuter Benefits – Free onsite parking + pre-tax commuter FSA+ Free shuttle service (Pittsburgh, PA only)
Snack & Drink Stipend – Daily at all pharmacy locations