Platform Consultant

New York, NY · USD 98,100-181,000 / year · 3-6 years experience · Posted Oct 9, 2026

At a glance

Yext is looking for a detail-oriented, proactive, and technically adept Platform Consultant to join our dynamic Services team. In this role, you will serve as a Yext product expert, working closely with clients to configure the platform, manage data, and deliver exceptional solutions.

Facilitate and manage the completion of implementations and/or ad hoc enhancement and maintenance requests/projects for assigned client accounts
Manage and prioritize multiple inbound client configuration or data management requests and drive to completion
Interpret client and other stakeholder requests, and effectively communicate these requests to other internal teams as necessary
Provide status updates on your work and communicate potential risks and opportunities to clients and the account team
Understand complex technical issues in order to build scalable solutions for our clients
Create business requirements documents outlining client business rules, requirements, and customizations and ensure accurate configuration of the platform
Configure the Yext environment (Knowledge Graph, Pages, Listings, Search etc.) to meet customer requirements and business goals
Serve as a technical subject matter expert on Yext solutions to customers as well as internal teams
Work directly with the customer via meetings and email communications to identify goals and requirements for assigned projects and drive assignments forward to completion
Partner closely with the broader account team to ensure we are exceeding client expectations, working cross functionally with account managers, sellers, engineers, and designers to achieve success

BA/BS degree in any subject area, or similar college level education
3-6 years of experience in Software Implementation, Consulting, or similar client-facing roles - preferably SaaS
Strong data modeling and technical background with demonstrated ability of building scalable technical solutions
Excellent communication and collaboration skills
Excellent English, both written and verbal
Outstanding and effective interpersonal skills, along with strong ability to communicate complex problems
Ability to thrive in a cross-functional team environment
Ability to learn new concepts quickly and apply them to your work
Strong attention to detail, organized, process-driven
Fluency and interest in Artificial Intelligence (AI) usage, optimization, and tool creation