Principal Customer Solution Engineer

Sydney · 3+ years experience · Hybrid · Posted Oct 8, 2026

At a glance

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.
We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.
The Opportunity
At Zuora, our growth story is only just beginning — and our Customer Solution Engineering team sits at the heart of it. We’re looking for a collaborative, technically curious, and outcome-driven Customer Solution Engineer to help us win over customers and shape the future of monetization for the world’s most innovative companies.
As a trusted partner to our Account Executives, you’ll tackle complex, business-critical challenges that define digital transformation. You’ll guide prospects and customers through their quote-to-cash journey, showing them how to embrace innovation, disrupt markets, and unlock new revenue streams in the Subscription Economy.
In this role, you’ll combine technical expertise with strategic insight — delivering compelling demos, solving real-world problems, and helping enterprises reimagine how they grow.

At Zuora, the Customer Solution Engineering team sits at the heart of growth, helping win over customers and shaping the future of monetization for innovative companies.
As a trusted partner to Account Executives, you will tackle complex, business-critical challenges that define digital transformation and guide prospects through their quote-to-cash journey.

Become an expert in Zuora’s platform, products, and the full quote-to-cash lifecycle through in-depth onboarding and sales training.
Partner closely with Account Executives to own the technical relationship with prospects and customers by understanding their goals, constraints, and success metrics.
Deliver high-impact product demos and presentations to executives, illustrating how Zuora enables business growth and digital transformation.
Build and present customized use-case demonstrations tailored to each customer’s industry and objectives.
Differentiate Zuora’s solutions by addressing technical objections, mitigating risks, and securing the technical win.
Collaborate with Product Management to influence the roadmap with customer insights and emerging market needs.
Drive adoption and value realization, ensuring customers achieve measurable outcomes from their investment.
Support the creation and execution of account plans and KPIs, identifying opportunities to expand Zuora’s footprint.
Partner cross-functionally with internal teams and external partners to design innovative solutions and deliver seamless customer experiences.
Represent Zuora at industry events, field demos, and webinars as a technical subject-matter expert.

3+ years of experience in Sales Engineering, Solution Consulting, or Solution Architecture within a SaaS business application environment (ERP, CRM, EPM, etc.).
A passion for learning and becoming an expert in the Subscription Economy and quote-to-cash processes.
Exceptional presentation and communication skills, with the ability to connect with both technical and executive audiences.
Strong understanding of value-based selling and SaaS / cloud business models.
Familiarity with subscription and recurring revenue models.
Experience with structured sales methodologies such as MEDDIC or Value Selling.
Working knowledge of API development and coding languages (e.g., Java, PHP, Ruby).
Bachelor’s degree or relevant FinTech or enterprise software experience.

Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
Medical, dental, and vision insurance
Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
Paid parental leave
Learning & development stipend to support ongoing growth
Opportunities to volunteer and give back, including charitable donation matching where available
Mental wellbeing resources and support

Travel as needed within your territory.
Whether remote, hybrid, or in-office, you’ll stay closely connected to your teammates through intentional collaboration, regular syncs, and team events.