Product Success Manager, Vehicle Intelligence

New York · Arizona-Remote · USD 103,500-165,600 · 5+ years experience · Remote · Posted Oct 7, 2026

At a glance

Join Axon as a Product Success Manager for Vehicle Intelligence and act as a product-focused, customer-facing overlay supporting the entire Vehicle Intelligence portfolio.
Drive user adoption, design structured engagement strategies, enable CSMs and Sales Reps, and manage complex escalations to ensure customers realize true value from their purchases.

Develop and maintain deep subject-matter expertise across Outpost, Lightpost, Fleet, Fusus, and ALPR.
Serve as an internal and external resource for product capabilities, use cases, and competitive positioning.
Build and maintain enablement for CSMs and Reps on Vehicle Intelligence, including playbooks and engagement guides.
Spot adoption gaps and repeat issues early and turn them into enablement or product feedback.
Lead adoption initiatives and engagement programs for all Vehicle Intelligence products across the full customer base.
Design and deliver structured customer engagement, including product webinars, regional user groups, and virtual user groups.
Own and resolve complex product escalations with clarity, urgency, and a focus on restoring value and confidence.
Act as a structured intake point between customers, CSMs, Reps, and Product, translating field feedback into clear, actionable enhancement requests.
Help manage statewide partnership relationships across agencies of all sizes, including ongoing alignment with Vehicle Intelligence API standards.
Coordinate with internal technical and legal teams to resolve compliance issues as they arise.

5+ years in Customer Success, Product Success, Product Engagement, Customer Programs, Program Management, or a related cross-functional role in SaaS, hardware/software, or enterprise technology.
A customer-first mindset and a passion for enablement.
Proven ability to design, standardize, and scale tools, templates, and methodologies across teams.
Experience leading cross-product initiatives with multiple stakeholders and competing priorities.
Strong program management skills.
Exceptional presentation, facilitation, and communication skills.
Strong systems-thinking and analytical abilities.
Comfort using product usage and customer health data to prioritize accounts and issues.
Comfort working across products, teams, and levels of the organization without direct authority.

Location options include Axon Hub in Scottsdale, Boston, Seattle, Atlanta, or New York, as well as Arizona-Remote.