At a glance
- Workplace
- Remote
- Location
- Brazil
About the role
- This position is needed to partner closely with sales, solutions engineering, and enterprise strategists to consult on complex, multi-product opportunities.
- You will scope, design, and validate how complex multi-product solutions fit into the client’s ecosystem and help paint the long-term Twilio vision for our customers.
Responsibilities
- Develop your expertise of the Twilio platform, use cases and buyer personas, while keeping up with industry trends in Voice + AI
- Scope, design, and build multi-product solution architecture and compelling presentations to secure the Technical Win
- Support core sales and solutions engineering team members on value-selling strategies and complex solution sales
- Design and validate scalable, secure, multi-product messaging architectures aligned to customer ecosystems and long-term Twilio adoption
- Partner with Sales, Solutions Engineers, and Enterprise Strategists to drive technical validation and secure the technical win in complex sales cycles
- Document recent patterns and technology shifts with our clients and prospects to influence Product and R&D strategy and roadmap via GTM interlock and PDLC processes
Requirements
- Hands-on experience designing and validating Conversational AI or LLM-driven architectures (e.g., integrating OpenAI, Dialogflow, or similar models via APIs)
- Experience leading pre-sales or solution architecture engagements, including scoping, design, and technical validation in both Portuguese and English language
- Strong background in API-based, event-driven systems, with hands-on experience using REST APIs and webhooks
- Working knowledge of at least one backend language such as Node.js or Python, with prior software development or equivalent experience
- Demonstrated expertise in messaging platforms, including throughput management, retry strategies, and deliverability optimization
- Ability to communicate complex technical concepts clearly to technical and executive audiences
- Strong collaboration and influencing skills across sales, engineering, and product stakeholders
Benefits
- Competitive pay
- Generous time off
- Ample parental and wellness leave
- Healthcare
- A retirement savings program
Workplace
- Remote-first work environment based in Brazil
- Approximately 15% travel is anticipated
Skills
- OpenAI
- Dialogflow
- REST APIs
- Webhooks
- Node.js
- Python
