At a glance
- Location
- Manchester · Remote
About the role
- We are looking for a Product Manager to help shape the future of Case Management within Mark43’s UK platform.
- You will bring a strong understanding of policing and public safety and the operational realities of the people who use our products, helping us turn complex requirements and workflows into technology that feels intuitive, dependable, and purpose-built.
- You will own meaningful parts of the Case product lifecycle while also developing fluency across the broader Mark43 platform.
Responsibilities
- Spent time with police officers, staff, and other users understanding how an investigation moves from initial reporting through case management and identifying friction that technology can remove.
- Worked with Design and Engineering to turn a complicated operational or policy requirement into a simple, scalable product experience.
- Refined the Case roadmap and backlog using customer feedback, market insights, product strategy, and data.
- Defined the problem, requirements, and success measures for an upcoming capability and worked with your team to move it towards delivery.
- Demonstrated new functionality to a customer and incorporated what you learned into future iterations.
- Provided product and public safety expertise to Sales, Delivery, Customer Success, and other internal teams.
- Explored where AI or new approaches to software development could reduce administrative work, surface useful information, or improve the user experience while maintaining appropriate safeguards.
- Jumped into a problem outside of Case to support another UK Product Manager and continue building your understanding of the full Mark43 platform.
Requirements
- Experience owning complex software products or workflows from discovery through delivery and adoption
- Meaningful knowledge of policing, public safety, criminal justice, or adjacent government workflows in the UK
- Able to translate deep domain knowledge into great product decisions rather than simply recreating existing processes in software
- Business, design, and technical acumen to have productive conversations with customers, designers, engineers, and commercial teams
- Must be able to obtain and maintain NPPV Level 3 (NPPV3) clearance
- Must be authorized to work for any employer in the country in which the role is being hired
Workplace
- Based in Manchester with an expectation of working from the Manchester office three days per week
